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Privacy Policy

Kent Music is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our services, then you can be assured that it will only be used in accordance with this privacy statement and current data legislation. If you have any questions about this policy, please email hello@kent-music.com

Kent Music may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

1. Kent Music Customers

When you complete an application form electronically via the Kent Music portal, by email or on paper, Kent Music retains your personal information on a waiting list or in our tuition, group membership or course records. This includes passing data to teaching staff and course venues as appropriate.

1.1        What we collect

We may collect the following information:

  • Name and contact information for pupil and parent/carer (as appropriate)
  • Dietary, medical, SEN/D and demographic information
  • Financial details relating to the bill payer and invoicing, including bursary and benefit details where relevant
  • Musical progression details, including instrument and teacher, pupil reports, exam results
  • Marketing permission (see newsletters, section 3 below), photo and media permissions, offsite and other course permissions, eg swimming

1.2        What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping and reporting to the Department for Education via Arts Council England
  • We may use the information to improve our services

1.3        How long do we keep it?

Information about customers is kept for 7 years after the contract with the customer ends, after which time the records are anonymised.

2. Teachers and School Staff

As the lead partner for the Music Education Hub for Kent, we collect and hold details of teachers and staff working in schools in Kent in order to deliver music education. Additionally, we hold and use the data relating to private peripatetic music teachers when they have attended our courses.

2.1        What we collect

We may collect the following information:

  • name and job title
  • contact information
  • school and teaching information
  • course attendance and feedback
  • marketing permissions (see newsletters, section 3 below)

2.2        What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Delivery of contract and schools funding
  • Internal record keeping and reporting
  • We may use the information to improve our products and services

2.3        How long do we keep it?

Information about teachers and school staff is kept up to date and is checked at least annually. If and when teachers are no longer working at the school, their details are removed from our database.

3. Kent Music Website Users and Newsletters

Customers can opt in to marketing newsletters from the Newsletters area of the website or by ticking the marketing consent box on any application form, and by supplying a name and email address. Other data may be collected as part of online competitions or surveys.

3.1        What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

3.2        What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To share information about musical activity in and around Kent
  • For internal record keeping and reporting
  • We may use the information to improve our products and services

3.3        Unsubscribing from marketing emails

Customers can unsubscribe from email newsletters at any time by clicking on the Unsubscribe link in an email or by emailing hello@kent-music.com.

3.4        How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place a full data management policy and suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

5. Subject Access Requests

You may request details of the personal information which we hold about you under the General Data Protection Reform legislation 2018. If you would like a copy of the information held on you please write to Kent Music, 24 Turkey Court, Turkey Mill, Ashford Road, Maidstone, Kent ME14 5PP or email hello@kent-music.com, providing proof of identification.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

6. Right to be Forgotten

You may request that personal details relating to you be removed from our records under the General Data Protection Reform legislation 2018. If you would like to request erasure from our records, please speak to a member of our team or write to Kent Music, 24 Turkey Court, Turkey Mill, Ashford Road, Maidstone, Kent ME14 5PP or email hello@kent-music.com, providing proof of identification.

Erasing all personal details will mean that you will no longer be contacted by Kent Music, however if you contact us again in the future (for example regarding a new lesson application or being added to our email newsletter list), new records will be created and you will then be treated as a new person.

In some cases we will not be able to erase some or all of your details, for example if they need to be retained for legal reasons. In which case you will be informed of the procedure that has taken place and you have the right to complain to the UK Information Commissioner’s Office. Information on how to do this is available at http://ico.org.uk/complaints.

7. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.