Frequently Asked Questions

Browse our FAQs below to see if your query is covered. If it isn’t, please get in touch.

Music Lessons

You will find information on our website about music lessons to help you decide what type of lessons you would like, but if you can't find what you need, use the contact form on our Get in Touch page to ask a question.

Once you have made the decision to apply for lessons, please use the Kent Music Portal to complete your application online.

Once you have made an application, your details go onto a waiting list and a member of our Customer Services team will get back to you within two working days to let you know if it's likely we can fulfil the lessons.

In most cases, you will be put onto a teacher's waiting list and we will contact that teacher to see if they have a space. If you have applied for lessons in a school, we may also have to contact the school. This process can take a few weeks and we will keep you updated of progress. You can call or email our Customer Services team at any time for an update: 01622 358421/358422 or customerservices@kent-music.com.

If the teacher's schedule is full and we cannot fulfil your application, you will be asked if you would like to stay on the waiting list until a space becomes available, which can be until the new academic year. We will be in touch once a term to see if you are still interested in lessons - please let us know if your requirements change and we will remove you from the list.

If you have applied for lessons in an instrument or a location when we are unlikely to have a teacher, we will let you know within two working days of your application and you will be asked if you would like to stay on a waiting list in case the situation changes.

Individual lessons can be tailored to the student’s needs while learning in a group provides a fun and sociable way of learning a musical instrument. If the student has been involved in whole class music lessons, for example on the ukulele or recorder, going into a small group can be a good step to try before starting individual lessons.

Group lessons can be more difficult to fulfil than individual lessons if you do not have a friend to start lessons with, as we rely on there being another student at the same level to start lessons with you. You may therefore be advised by our Customer Services team to start individual lessons rather than wait for a group place.

If you would like to cancel lessons at the end of a term, you must let the customer service team know in writing before half term, e.g. if you wish to stop at Easter, please let us know before February half term. It is not your music teacher’s responsibility to pass on your cancellation notice to the customer service team.

Cut off dates for cancellations are published on our Music Lessons page and you can find more detail in our Terms and Conditions. To cancel, simply get in touch with our Customer Services team at customerservices@kent-music.com or on 01622 358421/358422.

We understand that missed lessons can be disruptive and disappointing for the student, but sometimes this is unavoidable. Lessons missed in Autumn and Spring terms can usually be made up in later terms. We guarantee to deliver 33 lessons over the academic year and we will give you a refund at the end of the Summer term if you do not receive all 33 lessons due to the teacher being unavailable.

Music lessons start from as little as £7.50 per lesson. Full details of prices are listed on our music lessons page: Music Lessons.

To find out if you are eligible to apply for financial assistance, please see our Financial Assistance page.

Joining a Group

Use our Find a Group search tool to see if we have any groups in your area that match your requirements. You can search by the instrument you play and by the type of group.

We have a variety of groups at different levels, from beginner to advanced. Usually your teacher will be able to help advise you if you're ready to join a particular group. Most of our local Music Centre groups do not require an audition and you'll be welcome to try the group first before joining.

For our County Groups, Kent County Youth Orchestra, Kent Youth Wind Orchestra and the senior choirs, Kent Youth Choir and Kent Youth Singers, will require an audition. Visit the group pages to find out more details.

For the Junior Choirs, there is no audition: contact our Groups team and you can come along and sing at one of the monthly rehearsals during the year to see if you like it.

Summer School

We welcome students of all abilities - no auditions are necessary to take part.

Your child's head teacher may grant permission to attend Kent Music Summer School and generally head teachers are very keen to permit attendance. If your child is due to attend school when the course takes place, please ensure you inform your school in good time and follow their normal procedure for authorised absence (code B). We are always happy to talk with schools to answer any questions that they may have.

We aim to make courses accessible for all to attend. Please contact Kent Music to discuss your child’s requirements before completing the application.

The conductors and tutors are highly experienced teachers and/or professional players. A qualified child safeguarding officer, nurse, lifeguards and a team of experienced pastoral staff is present throughout. All of our staff who work with children and young people have a current enhanced disclosure through the Disclosure & Barring Service and we run a programme of regular child protection training for our teachers.

All tuition, accommodation and food costs are covered by the fee, as well as leisure activities such as swimming, and a free concert for friends and family at the end of the course.

Each booking will be processed on receipt of an application form and deposit of £35. You can download the form using the link below. Bookings will be acknowledged within 21 working days of receipt. An early booking is strongly recommended to secure your place. If a course (or section of a course) is full, your booking will be placed on a waiting list and you will be advised if a place becomes available. If we are unable to offer you a place by the start of the course, all associated fees, including the deposit, will be refunded.

Application Form

You will receive an invoice with the course joining instructions. Payment in instalments can be arranged; please contact kmss@kent-music.com at the time of your booking to ask for a
payment plan. Course fees must be received in full no later than 31st May 2018, unless you have a payment plan agreement in place.

If you require financial assistance for Kent Music Summer School or a Kent Music County Group course please contact Valerie Cordina, Music Programmes Administration Manager, at vcordina@kent-music.com.

Instrument Hire

If you are looking to hire an instrument, whether for yourself or your child, you can complete an application form via the Musical Instrument Hire page on our website. Hire costs £40.00 per term (3 terms per year) with 50% off if lessons are with a Kent Music teacher.

School hire is charged a special rate and is subsidised for Music Plus. Whether you are looking to bulk out your classroom percussion, start a school band, or hire a whole class instrument set, we can help! Please contact musicresources@kent-music.com for more information.

Our warehouse stocks a large variety of instruments for hire, from maracas to tubas. Please visit our Music Instrument Hire web page for more details. Can’t find what you’re looking for? Email musicresources@kent-music.com and the team will try to help.

Please inform your teacher immediately and contact the team at musicresources@kent-music.com if your instrument is lost or broken and we will arrange for repair or replacement.

Music Resources tries to complete most repairs in-house but, occasionally, we may need to send your instrument to a repairer. If there is any delay in getting the instrument back to you, we will do our best to issue a temporary or permanent replacement as quickly as possible.

Wear and tear is repaired for free but, on the rare occasion that damage or loss has occurred, you will be charged as per the Terms & Conditions.

Whether you are an individual or a school, we would strongly recommend that you do insure your instrument.

If you’re hiring maracas then it might not be worth it but, for the majority of our instruments, we would recommend that you either add the instrument(s) you are hiring to your contents insurance or take out specific musical instrument insurance, just in case.

That way, you will be covered should anything unfortunate happen.

Invoices and Payments

We have a variety of options for how to make a payment. You'll find details on our Make a Payment page.

If you have received an invoice in error, or it doesn't look right, please contact our Customer Services team at customerservices@kent-music.com or on 01622 358421/358422.

The Kent Music Portal allows you to log in and see your outstanding invoices, and then to make a payment online if you wish to do so. If you can't log in, or you can't see your invoices, please email customerservices@kent-music.com or call 01622 358421/358422.

If you have been sent an invoice and you have tried to log in to pay it, but cannot see the invoice in the Portal, please contact our Customer Services team on 01622 358421/358422. You will usually be asked to follow a link in an email in order to login and view your invoices; if you have created an account without this link, we may need to match up your accounts on the system.

We have recently changed our website and the system for taking online payments to make it more secure and to give customers a direct link to view and pay their own invoices. The new website does not accept partial payments, but if you need to pay in instalments, please contact our Customer Services team and they can advise you of alternative options: customerservices@kent-music.com or 01622 358421/358422.

Financial Assistance and Discounts

We do not usually offer discounts on standard lessons or group rates. As a charity funded by Arts Council England and the Department for Education, we often subsidise our activities and do not look to make a profit from services.

For students taking lessons at Music Centres, we do currently offer a 10% discount on the termly Music Centre membership rate. Also, no matter how many groups you attend at any of our Centres, you will only pay one termly membership rate.

We do not currently offer sibling discounts, but our Group lessons are cheaper than individual lessons, so this could be an option if you have children wishing to start learning an instrument together.

We aim to make our musical opportunities as accessible as possible to children and young people. To find out if you are eligible to apply for financial assistance, please see our Financial Assistance page.

CPD and Teacher Training

We expect all MusicPlus music teachers to attend one day of CPD per year and to be available for quality assurance checks as necessary. For Classroom Teachers, you do not need to attend training but we do have a list of CPD events that you may be interested in. As a school, if you your teacher has not attended training, you will no longer be eligible for funding. Find out more on our Key Stage 2 page.

We have a wide variety of training events throughout the year. If you would like to attend, please visit the individual page for that course for more details and contact Emma Knight, Education Manager, at eknight@kent-music.com if you need more information.

Using our Website

Do you have a comment, compliment or complaint? We want to hear your feedback about our services, events or website. Please visit the Feedback page to leave your comments.

This website aims to be accessible to a broad audience and your feedback is always welcome. If you have any queries or are experiencing any issues with the website related to accessibility, you can email us on hello@kent-music.com.

Please note that websites can appear very differently in different browsers or devices; it may not be possible to accommodate to all situations but Kent Music will make all reasonable steps for users, in order to comply with the current legislation and best practice. On request, where possible, we will aim to have information available in alternative formats.