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Frequently Asked Questions

Browse our FAQs below to see if your query is covered. If it isn’t, please get in touch.

Music Lessons

You will find information on our website about music lessons to help you decide what type of lessons you would like, but if you can't find what you need, use the contact form on our Get in Touch page to ask a question.

Once you have made the decision to apply for lessons, please use the Kent Music Portal to complete your application online.

Once you have made an application, your details go onto a waiting list and a member of our Customer Services team will get back to you within two working days to let you know if it's likely we can fulfil the lessons.

In most cases, you will be put onto a teacher's waiting list and we will contact that teacher to see if they have a space. If you have applied for lessons in a school, we may also have to contact the school. This process can take a few weeks and we will keep you updated of progress. You can call or email our Customer Services team at any time for an update: 01622 358421/358422 or customerservices@kent-music.com.

If the teacher's schedule is full and we cannot fulfil your application, you will be asked if you would like to stay on the waiting list until a space becomes available, which can be until the new academic year. We will be in touch once a term to see if you are still interested in lessons - please let us know if your requirements change and we will remove you from the list.

If you have applied for lessons in an instrument or a location when we are unlikely to have a teacher, we will let you know within two working days of your application and you will be asked if you would like to stay on a waiting list in case the situation changes.

Individual lessons can be tailored to the student’s needs while learning in a group provides a fun and sociable way of learning a musical instrument. If the student has been involved in whole class music lessons, for example on the ukulele or recorder, going into a small group can be a good step to try before starting individual lessons.

Group lessons can be more difficult to fulfil than individual lessons if you do not have a friend to start lessons with, as we rely on there being another student at the same level to start lessons with you. You may therefore be advised by our Customer Services team to start individual lessons rather than wait for a group place.

If you would like to cancel lessons at the end of a term, you must let us know before half term, eg if you wish to stop at Easter, please let us know before February half term. Cut off dates for cancellations are published on our Music Lessons page and you can find more detail in our Terms and Conditions. To cancel, simply get in touch with our Customer Services team at customerservices@kent-music.com or on 01622 358421/358422.

We understand that missed lessons can be disruptive and disappointing for the student, but sometimes this is unavoidable. Lessons missed in Autumn and Spring terms can usually be made up in later terms. We guarantee to deliver 33 lessons over the academic year and we will give you a refund at the end of the Summer term if you do not receive all 33 lessons due to the teacher being unavailable.

Joining a Group

Use our Find a Group search tool to see if we have any groups in your area that match your requirements. You can search by the instrument you play and by the type of group.

We have a variety of groups at different levels, from beginner to advanced. Usually your teacher will be able to help advise you if you're ready to join a particular group. Most of our local Music Centre groups do not require an audition and you'll be welcome to try the group first before joining.

For our County Groups, Kent County Youth Orchestra, Kent Youth Wind Orchestra and the senior choirs, Kent Youth Choir and Kent Youth Singers, will require an audition. Visit the group pages to find out more details.

For the Junior Choirs, there is no audition: contact our Groups team and you can come along and sing at one of the monthly rehearsals during the year to see if you like it.

Instrument Hire

Instruments hired to use in music lessons with a Kent Music teacher are discounted and are just £60 per academic year. You can apply for an instrument when you apply for lessons using the Kent Music Portal or ask the Customer Services team at any time whilst your lessons are being arranged.

If you're not having lessons with us, you can still hire an instrument. The cost is £120 per academic year. To hire an instrument, use the contact form on our Get in Touch page or call Nick Finlinson on 01622 358407 or email nfinlinson@kent-music.com.

We can usually supply any of the following instruments:

Strings: Violin, Cello, Double Bass, Viola, Acoustic Guitar
Woodwind: Flute, Oboe, Bassoon, Saxophone, Clarinet
Brass: Trumpet, Trombone, Euphonium, Cornet, Tuba, French Horn, Tenor Horn, Baritone Horn
Other: Side Drum, Harp

Yes, we have a warehouse in Aylesham with instruments available for school hire, whether you need individual instruments or whole class sets. Contact Felicity Vinall on 01622 358442 or musicresources@kent-music.com for more details and pricing.

Invoices and Payments

We have a variety of options for how to make a payment. You'll find details on our Make a Payment page.

If you have received an invoice in error, or it doesn't look right, please contact our Customer Services team at customerservices@kent-music.com or on 01622 358421/358422.

The Kent Music Portal allows you to log in and see your outstanding invoices, and then to make a payment online if you wish to do so. If you can't log in, or you can't see your invoices, please email customerservices@kent-music.com or call 01622 358421/358422.

If you have been sent an invoice and you have tried to log in to pay it, but cannot see the invoice in the Portal, please contact our Customer Services team on 01622 358421/358422. You will usually be asked to follow a link in an email in order to login and view your invoices; if you have created an account without this link, we may need to match up your accounts on the system.

We have recently changed our website and the system for taking online payments to make it more secure and to give customers a direct link to view and pay their own invoices. The new website does not accept partial payments, but if you need to pay in instalments, please contact our Customer Services team and they can advise you of alternative options: customerservices@kent-music.com or 01622 358421/358422.

Financial Assistance (Bursary) and Discounts

We do not usually offer discounts on standard lessons or group rates. As a charity funded by Arts Council England and the Department for Education, we often subsidise our activities and do not look to make a profit from services.

For students taking lessons at Music Centres, we do currently offer a 10% discount on the termly Music Centre membership rate. Also, no matter how many groups you attend at any of our Centres, you will only pay one termly membership rate.

We do not currently offer sibling discounts, but our Group lessons are cheaper than individual lessons, so this could be an option if you have children wishing to start learning an instrument together.

We have a Financial Assistance (bursary) scheme for those who need additional support to attend Kent Music activities, including lessons, groups, courses and Summer School. The fund covers 75% of the activity costs and is renewed annually. Please visit our Financial Assistance page to see if you are eligible.

CPD and Teacher Training

We expect all MusicPlus music teachers to attend one day of CPD per year and to be available for quality assurance checks as necessary. For Classroom Teachers, you do not need to attend training but we do have a programme of CPD that you may be interested in. As a school, if you your teacher has not attended training, you will no longer be eligible for funding. Find out more on our Key Stage 2 page.

We have a wide variety of training events throughout the year. If you would like to attend, please visit the individual page for that course for more details and contact Emma Knight, Education Manager, at eknight@kent-music.com if you need more information.