Terms and Conditions

1. Website content

Kent Music (KM) takes reasonable care to ensure that all information published on its website is accurate and up to date. However, we do not guarantee the accuracy, completeness, or reliability of this information and accept no liability for any loss, damage, or inconvenience arising from reliance on the content.

2. External Website links

Kent Music is not responsible for the content or availability of any external websites linked from kent-music.com. The inclusion of any such links does not constitute an endorsement by KM of the site, its owners, or its services/products.
We cannot guarantee the ongoing functionality of external links and encourage users to consult the privacy policies of any third-party websites they visit.

3. Events

Kent Music does not accept responsibility for any events advertised on its platforms that are not organised directly by Kent Music. Attendance at such events is at the discretion of the individual.

4. Data Protection

Kent Music is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We process personal information fairly, lawfully, and transparently. For full details, please refer to our Privacy Policy.

5. Third Party Data Usage

Kent Music does not share personal information about students, staff, or contractors with third parties without their explicit, informed consent, unless required by law or for safeguarding purposes. For more details, see our Privacy Policy.

6. User Consent

By submitting your personal data through any field on our website, you consent to Kent Music processing your information for the purpose of providing the requested services and communications. You have the right to withdraw this approval at any time by contacting us directly.

7. Refund policy

Refunds may be issued in cases of overpayment or non-delivery of paid services. Once we are notified and have verified the relevant details, we will confirm receipt of your request and notify you of approval or rejection.
If approved, the refund will be processed within 10 working days via the original payment method or as otherwise agreed.

8. Cancellation

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel any service contract with Kent Music within 14 days of entering into the agreement.
If you request that services begin within this cancellation period, you will be liable for the cost of any services provided up to the date of cancellation.

9. Terms and Conditions Review

Kent Music may revise these terms and conditions from time to time, typically at the end of an academic year. Where changes materially affect your rights or obligations, we will provide reasonable notice and offer you the opportunity to either accept the revised terms or withdraw from the agreement.
If we do not give sufficient notice is before a change that would place you at a disadvantage, you will not be liable for any administrative or late discontinuation charges for the following term.

These Terms and Conditions are governed by and shall be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the English courts.

Definition: For the purpose of this agreement “Term” refers to one of the following academic periods: Autumn (September to December), Spring (January to March), Summer (April to July). 

This document is intended for the parent/carer or adult student named on the application and the individual responsible for payment of invoices for instrumental and/or vocal tuition with Kent Music. 

By ticking the box on our online application form or signing the printed copy, you agree to our Tuition Terms and Conditions outlined below. 

1. Lessons Overview  

Kent Music aims to deliver 33 lessons per academic year. As school terms vary in length, the number of lessons delivered each term may differ. If we fall short of the 33-lesson target, a pro-rata refund or credit will be issued, typically at the end of the academic year. 

2. Arranging Lesson Timeslots 

Your lesson timeslot, venue, and start date will be confirmed via email before your first lesson. You will have up to one week to accept the offer. Due to high demand, we cannot guarantee your place if you do not respond within this timeframe. 

Lesson types: 

• Music Centre (out-of-school hours): Fixed weekly timeslots. Any changes will be communicated by email. 

• In-school lessons: Scheduled in coordination with the student’s school. Times may change, especially if a rotation system is used. 

• Online lessons: A Zoom link will be emailed to you before the first lesson. Please check your junk/spam folder and add Kent Music email addresses to your safe sender list. Full online learning guidance will be provided in advance. 

3. Cooling Off Period 

You have a legal right to cancel the tuition agreement and receive a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (2013) during the ‘cooling off period’ which starts from the date that you accept the offer made by email and ends 14 days later. To cancel the agreement, you should let customerservices@kent-music.com  know by email that you have decided to cancel. We will confirm receipt of this email and arrange a refund for any lessons not received. You will still have to pay for any lessons that have been scheduled but not attended during the cooling off period, if your notice to cancel is sent after the lesson date(s).   

Reimbursement will be made using the same means of payment for the initial transaction, unless agreed otherwise. 

4. Student Attendance 

It is important that the student attends lessons promptly. Missed or shortened lessons due to lateness are not refundable. 

Please notify Kent Music or your teacher in advance of any absence via customerservices@kent-music.com or the SpeedAdmin app. 

Absences lasting two consecutive weeks will prompt contact from Kent Music. 

You can monitor attendance via your Kent Music SpeedAdmin account under My Profile > Attendance. Contact us if you need login details. 

In school settings, Kent Music teachers will make every reasonable effort to ensure your child attends their lesson. Teachers may display schedules on a noticeboard, use reminder slips or collect pupils from class (if permitted). 

However, due to tight lesson schedules, if a pupil cannot be located promptly, the teacher will proceed to the next student. 

Extended absences due to illness/injury: 

• If the student is unwell or injured for five or more consecutive weeks, on receipt of medical evidence we will credit the lessons up to a maximum of 11 consecutive lessons.  

• If the student is still unable to resume lessons after 11 missed lessons, the lesson space will be offered to another customer and the student will be moved onto the waiting list. Lessons will be rescheduled when the student is ready to start learning again and when a space is next available. 

Conflicts with school activities (e.g., sports day, Forest School, clubs) will be treated the same as missed lessons unless otherwise arranged. We recommend parents liaise with school staff to minimise conflicts. 

5. Teacher Absence 

If a teacher needs to cancel a lesson, you will be notified by phone, text, or email. 

They may offer a rescheduled lesson or an online lesson alternative. If a student does not attend an agreed rescheduled lesson, this will be treated as a student absence and will not be refundable.   

Any lessons that we have not been able to reschedule will be credited back to your account at the end of the academic year.   

6. Changes to Lesson Details 

You will receive an email each term asking if you’d like to request changes to your lesson, (e.g. lesson duration).
Whilst Kent Music will try to accommodate your change request, approval depends on teacher availability amongst other factors so we cannot be guaranteed. 

If Kent Music initiates a change (e.g., new teacher), we aim to provide at least five weeks’ notice. 

7. Contact Details 

It is the parent/ carer’s responsibility to keep their contact details up to date. Updates can be made through your Kent Music SpeedAdmin account or by contacting us at customerservices@kent-music.com . Keeping your contact information current helps ensure we can communicate with you effectively. 

8. Lesson Fees 

The fees list for lessons can be found on our website. Lesson fees normally remain valid for the academic year, with any changes taking effect from September.  

9. Shared Lessons 

In the event that a shared lesson cannot continue, for example if a lesson partner discontinues, the shared lesson rate will be honoured for the rest of the current term. You will be given the option to continue individual lessons at the standard individual lesson rate for the following term. We will attempt to find a new partner, but this may not always be possible. 

10. Invoices 

Invoices are sent termly by email before each new term. Full payment is due by the invoice due date (usually within two weeks). Please allow up to five working days for payment confirmation. 

Accepted payment methods are bank transfer and online card payment. Payment instructions are found on your invoice email and on our website: www.kent-music.com/make-a-payment 

Instalment plans can be set up at the customer’s request, to spread the cost of invoices across the year. These are not direct debit agreements, and the customer must set up a standing order arrangement with their bank. Kent Music may decline instalment plan requests on the basis of previous late payments and may cancel any instalment plan agreement, if the payer defaults on agreed payments.  

11. Late Payment and Suspension of Lessons 

If payment for the tuition invoice is not received on time, the following actions are taken: 

• 1 week after due date: First email reminder sent 

• 3 weeks after due date: Final notice sent by email and text message with suspension warning 

• If still unpaid, lessons are suspended from: 

• Half-term (Spring/Summer) 

• Start of term (Autumn) 

Please note that suspension does not cancel the outstanding debt and overdue payments will still be pursued if the student leaves Kent Music. 

In the event of a suspension, the lesson timeslot is no longer considered reserved and may be offered to another student. Customers whose lessons are discontinued due to non-payment will also be removed from any waiting lists. If payment is later received, a new application for lessons can be submitted; however, the student will not retain their previous position on the waiting list. 

Lessons for the next academic year require accounts to be cleared. Small debits (usually less than £50) can be carried over, at the discretion of the Senior Leader, Operations.  

12. Lesson Discontinuation  

To discontinue lessons, you will need to provide one month’s notice before the start of the next term (e.g., by 3rd December for a 3rd January term start). Deadlines are published on the Music Lessons page 

To give notice, email: customerservices@kent-music.com.  

Important: Notice to the teacher (verbally or in writing) is not valid and you may continue to be charged. 

Late notice fees: 

• Before 2nd scheduled lesson of term: 50% of termly fee 

• After 2nd lesson: 100% of termly fee 

If the 50% cancellation charge is paid, the student is entitled to attend up to 5 lessons before the half-term break. Any lessons cancelled during this period will not be rescheduled.  

If your closing balance is in credit, you will be offered a refund. Refunds of credit balances must be claimed within 6 months, or they will be donated to the Kent Music Bursary Fund. 

13. Lesson Rescheduling and Credits 

In general, lessons missed due to student absence will not be rescheduled or credited.  

Credits for teacher absences are calculated and applied at the end of the academic year to allow time for possible rescheduling. 

Please find full guidance on rescheduling or crediting for missed lessons below: 

If your situation is not covered here, contact customerservices@kent-music.com   to discuss your requirements.  

14. Refunds 

If there is a credit on your account at the end of the academic year, we will credit the balance against a future invoice.  

You may alternatively choose for your balance to be refunded; in which case you will be asked to confirm your details for a refund via bank transfer (BACS).  

There is an option to donate the credit to our Bursary Fund, to support students from families on lower incomes.  

Credits should be claimed within 6 months of being offered, with unclaimed credits transferred to the KM Bursary Fund. Once your payment information is received we aim to process the refund within two weeks.  

15. General Terms and Condition 

By registering for lessons with us you are also agreeing to our General Terms and Conditions including our Privacy Policy.  

16. Terms and Conditions Review 

These terms may be updated, usually at the end of the academic year. You will be informed of any changes. If any revisions negatively impact you and are not communicated in time for you to withdraw before the next term, no administrative or late cancellation fees will be charged 

This Agreement is governed by English Law.  

Financial Assistance Summary — Key Points to Read First:

• Financial Assistance can help with music lesson fees and instrument hire, but it is not automatic.
• You must apply and provide current proof of eligibility.
• If you need funding before lessons start, lessons must not begin until Financial Assistance has been approved.
• Funding depends on available funds. The Scheme may close when funds are exhausted.
• You must pay any fees that are not covered by Financial Assistance.
• If lessons are with a provider other than Kent Music, the provider must invoice Kent Music correctly and on time.
• You must reapply for Financial Assistance each academic year.

General Terms

• These terms and conditions form part of the agreement between Kent Music and You. Kent Music means Kent Music, registered charity number 1110639 and company number 05464855 (“Kent Music”, “We”, “Us”, “Our”). You means the Parent, Carer, Adult Learner, beneficiary or organisation named in the Financial Assistance application form or related lesson documents (“You”, “Your”).
• By applying for Financial Assistance, You agree to these terms, Kent Music’s General Terms and Conditions, and Kent Music’s Privacy Policy.
• These terms apply together with the Financial Assistance application form, any approved funding allocation, and any relevant lesson or instrument hire terms. Together, these documents form the full agreement between You and Kent Music about Financial Assistance.
• Any change to these terms, or any extra term, will only apply if Kent Music agrees it in writing.

Scope

• The Kent Music Financial Assistance Scheme helps eligible children and young people with one-to-one and ‘same instrument’ small group music lesson fees and instrument hire. It uses Music Hub funding from the Department for Education. The Scheme is for children and young people aged 5 to 18 who live in Kent or Medway and attend a Kent or Medway maintained school, academy or free school. Home-schooled, school-aged Students who live in Kent or Medway are also eligible.
• Kent Music also has limited discretionary funding available through the Kent Music Bursary Fund for children and young people who are struggling to access Kent Music lessons but do not meet the eligibility criteria for the Financial Assistance Scheme. This funding is not automatic and will be considered on a case-by-case basis, subject to available funds and the information provided in support of the application.
• The Scheme does not cover multi-instrumental group lessons or lessons arranged directly between a school and a teacher or provider under an agency agreement. It also does not cover classroom teaching provided by Kent Music or by another provider.
• All Kent Music Teachers are employed by Kent Music and recruited in line with the Department for Education’s Keeping children safe in education – GOV.UK (www.gov.uk)
• Financial Assistance is awarded for one academic year, or for part of an academic year. It cannot be backdated. Applications open in the second half of the preceding summer Awards depend on available funds. New applicants may apply through the Kent Music website during this period. Applications may also be made during the academic year if funding is still available.
• Existing beneficiaries will be invited to reapply each year.

Financial Assistance Criteria

• Financial Assistance is available if a child or young person meets one or more of the criteria below. You must provide a copy or scan of one supporting document with Your application:
• Children and young people eligible for Free School Meals, year 3 or above
• Universal Credit, or one of the following benefits where Universal Credit is not in place:
  • Child Tax Credit
  • Housing Benefit
  • Income Support
  • Income-based Jobseeker’s Allowance (JSA)
  • Income-related Employment and Support Allowance (ESA)
  • Working Tax Credit
  • Incapacity Benefit
  • Pension Credit (Guarantee Credit)
• If you do not meet the eligibility criteria but are experiencing circumstances that affect your ability to access Kent Music lessons, you may submit an application for discretionary consideration. Applications should include a supporting letter outlining your circumstances.
• You must pay any fees that are not covered by an approved allocation from the Kent Music Financial Assistance Scheme or the Kent Music Bursary Fund.

Application and Payment Process

• Applications for Financial Assistance and the Kent Music Bursary Fund must be made using the application form available at Financial Assistance | Kent Music (kent-music.com).
• You will receive an automatic email confirmation when Your application has been received. We aim to process applications within one month.
• If You are relying on this funding, lessons must not start until Financial Assistance has been approved.
• Financial Assistance is approved for one academic year only. If you would like to receive support the following year, you must submit a new application.
• If You need help with the application process, please contact customerservices@kent-music.com.

Financial Assistance for Lessons with Kent Music

• When You complete the Financial Assistance Scheme application, please name Kent Music as the lesson provider. We will check that Kent Music lessons are in place before We assess the application.
• Kent Music offers lessons in a wide range of instruments, but We do not teach every instrument or operate in every school in the Kent and Medway Music Hub area.
• You must have confirmation of a Kent Music lesson or ensemble place before naming Kent Music as the provider on Your Financial Assistance application. We will check whether lessons have been allocated, or whether an offer has been made and accepted. If lessons are not yet in place or due to start, We will hold the application on file until a firm offer has been made and accepted.
• If Kent Music lessons are due to start but Financial Assistance Scheme funding is no longer available, Kent Music may consider funding from the Kent Music Bursary Fund. This may apply if the lesson offer was delayed or the Financial Assistance fund has been exhausted. The Fund administrator will contact You if this applies.
• A Student who misses three consecutive lessons without a valid reason may lose their funding.
• For Students receiving lessons or instruments directly from Kent Music, the Financial Assistance contribution will be shown on the Parent or Carer invoice as a discount.
• Please contact financialassistance@kent-music.com if lessons do not start in the expected Term, or if lessons are cancelled with the original provider and need to transfer to another provider.
• Applications for Kent Music Summer School are managed separately. Please email the County Programmes Lead at lhardy@kent-music.com.

Financial Assistance for Lessons with Other Providers

• For lessons with providers other than Kent Music, Financial Assistance is paid to the external provider in three Termly payments, after Kent Music receives an invoice.
• Kent Music will provide information for the beneficiary to pass to the lesson provider. The beneficiary must make sure the provider sends invoices to Kent Music promptly. Kent Music is not responsible for invoices received late or for unpaid lesson fees. Financial Assistance cannot be claimed retrospectively in the following academic year.
• For safeguarding and health and safety reasons, Kent Music does not usually support lessons that take place in a Teacher’s or Student’s home. If this applies, You must explain the arrangement and the reasons on the Financial Assistance application form. The trustees of the Kent Music Financial Assistance Scheme will then consider the application.
• Students who live outside the Kent and Medway Music Hub area but attend a school within it are not eligible for the Financial Assistance Scheme. However, they may apply for support through the Kent Music Bursary Fund.
• External providers must submit three invoices per academic year, in the Term in which lessons take place. Each invoice must include:

1. The Student’s full name
2. The school or business address where the lessons are taking place
3. The dates and number of lessons to be delivered in the Term
4. The full cost of the lesson
5. The amount to be paid by the Parent, Carer and/or school
6. The balance to be paid by Kent Music
7. The full name, address and contact information of the Teacher or music provider

• Where an external music provider does not operate through a registered limited company, their invoice must include a declaration confirming that they are responsible for their own Income Tax and National Insurance liabilities. For example:

“I confirm that I will declare this payment as self-employed income for the current tax year. I am responsible for any Income Tax and National Insurance contributions payable under my tax reference.”

Kent Music will only make payments to the individual or organisation named on the invoice. Kent Music accepts no liability for the provider’s tax or National Insurance obligations, and it is the provider’s responsibility to ensure these are met.

Instrument Hire

• Eligible applicants will receive 100% funding for one instrument hire per approved child or young person for a period of up to one academic year. A new application for Financial Assistance must be submitted for each subsequent academic year.
• If a new application for Financial Assistance is not submitted, or an application is received after available funding has been fully allocated, the standard instrument hire charges will apply.

Closure of the Fund

• Financial Assistance depends on available funds. The Scheme may close when funds are exhausted. Applications received during or after closure will not be processed. Applicants will be told that their application has been added to a waiting list.
• Closure of the Scheme will be confirmed on the Kent Music website: Financial Assistance | Kent Music (kent-music.com).

Contact Us

• For questions or correspondence, please contact:

Finance Department, Kent Music, Unit 25-26, Creative Enterprise Quarter, Javelin Way, Ashford, Kent, TN24 8FN

Phone: 01622 358427

Email: financialassistance@kent-music.com

Website: Home | Kent Music (kent-music.com)

Definition: For the purpose of this agreement “Term” refers to one of the following periods: Autumn (September to December), Spring (January to March), Summer (April to July)

By selecting the checkbox on our online application form when applying for ensembles at one of our Music Centres, you indicate acceptance of the Music Centre Terms & Conditions outlined below. This acceptance applies unless you notify us within seven working days of receiving your confirmation email (sent to the email you provided in your application) from Kent Music.

If you have any questions, please get in touch.

1. Membership Entitlements and Access

Music Centre membership entitles the student to access any Kent Music Music Centre group, choir, or Music Lab across Kent and Medway. If you wish to join additional Music Centre groups or choirs, or swap to a different Music Centre activity, please request this through SpeedAdmin.

2. Attendance and continuation 

New members should apply to join an ensemble via our website; they will then be contacted with information regarding how to attend their first session.

New Music Centre members can attend for free during their first half term (the period before or after the half-term break).

If new starters do not wish to continue following the free trial period, written notice to cancel must be given before the end of the free half term.

If you do not contact us, a commitment to continue with the ensemble will be assumed and you will be contacted to confirm that the student has formally joined the ensemble, and the termly membership fee (with 3 terms in a year) will apply.

3. Discounted membership

If students are in receipt of instrumental or vocal lessons with Kent Music, whether in a school or at one of our music centres, they are entitled to a 10% discount on their music centre membership fee (ensembles only).

4. Financial Assistance

Financial Assistance is available from Kent Music. Students awarded financial assistance for instrumental or vocal lessons are also entitled to 75% reduction on Music Centre membership. If financial assistance is required for music centre membership only, please apply here.

5. Number of sessions

Kent Music aims to deliver a minimum of 30 sessions per academic year for ensembles at music centres. However, Music Centre payment is an all-inclusive fee and offers access to multiple ensembles and centres; therefore, no credits or refunds will be given if fewer than 30 sessions are delivered.

6. Student absence

Kent Music is unable to offer refunds or credits for ensemble sessions missed by the student. The only exception is an absence of five or more consecutive weeks due to illness in any one term when the fee for five sessions will normally be refunded on production of supporting medical evidence.

7. Cancellation 

To withdraw from music centre membership, written notice must be given before the start of term. If written notice to withdraw is received after the start of term but before the half-term break, then 50% of the termly fee is due. If notice is received after that point, then 100% of the termly fee is due.

Notice must be sent by email to customerservices@kent-music.com, or by letter to Kent Music, Units 25 & 26, Creative Enterprise Quarter, Javelin Way, Ashford, TN24 8FN.

Notice given verbally or in writing to the ensemble leader will not be regarded as notice.  Term dates can be found by clicking here.

8. Payments 

By becoming a Music Centre member, you are entering into an ongoing Agreement for centre membership with Kent Music. Details of payment arrangements will be included with your invoice. We can accept payment online, by cheque, bank transfer and by standing order from your bank account.

If payment is overdue, we will issue a reminder notice by email two weeks after the due date. If payment has still not been received four weeks after the due date, a further email will be sent, with a warning that centre membership may be suspended.

We cannot accept any responsibility for disruption to centre membership from late payment. If you have difficulty in paying, please get in touch.

9. Refunds 

If there is a credit on your account at the end of the academic year, we will credit your balance against a future invoice. You may alternatively choose for your balance to be refunded; in which case you will be asked to confirm your details for a refund via bank transfer (BACS).

Once the necessary information is received the refund will be processed within two working weeks.

10. General Terms and Conditions  

By registering for Music centre membership with us you are also agreeing to our General Terms and Conditions including our Privacy Policy. Please ensure that you take the time to read and review these.

11. Terms and Conditions Review

Kent Music reserves the right to review these terms from time to time, normally at the end of an academic year. You will have the option to accept the revised terms or withdraw from lessons if we change our terms. If we advise you of any material change to these terms to your detriment without giving sufficient notice to enable you to withdraw from the Agreement by the specified date, you will not be required to pay an administration charge or late discontinuation charge of notice in respect of the following term.

This Agreement is governed by English Law.

1. General Terms

1.1 The following terms and conditions exclusively form the constituent part of the contractual relations between Kent Music (registered charity number 1110639 and company number 05464855) (“Kent Music”, “We”, ”Us”) and the Hirer identified in the instrument hire application form (“Hirer”, “You”, “Your”) who is requesting the provision by Kent Music of the instruments (“Instruments”) to the exclusion of any other terms that the Hirer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

1.2 The Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter. The Hirer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of Kent Music which is not set out in the Agreement.

1.3 Any variation, including the introduction of any additional terms and conditions, alterations or amendments to the Agreement will only be binding when agreed in writing and signed by Kent Music.

2. The Instruments

2.1 Where applicable, We shall hire to You and You are taking on hire the Instruments together with any Accessories described in the Agreement for the Term (as set out in clause 8.2), subject to these Conditions.

2.2 The Instruments and Accessories will remain Our property at all times and You shall have no right, title or interest in or to the Instruments and Accessories (save the right to possession and use of the Instruments and Accessories subject to these Conditions). You must not sell or dispose of the Instruments or Accessories.

2.3 Please ensure that You do not remove the labels provided with the Instruments and Accessories during the Term or add Your own identifiers, including sticky labels. All Instruments and Accessories are checked by Us before going out to You and when returned to Us.

3. Your obligations

3.1 You will:

• Check the Instruments and Accessories on collection and report to Us anything that is deemed unfit for use within five (5) working days.
• Pay to Us, without previous demand, the Fee specified on the invoice punctually in accordance with the Payment Schedule. Any payments sent to Us by post will be at Your risk.
• Be responsible for, and indemnify Us against, loss of or damage to the Instruments and Accessories whilst in Your possession, howsoever, caused and notify Us immediately of any such loss or damage.
• Not sell or dispose of the Instruments or Accessories nor allow them to be seized in satisfaction of your debts or for any other legal process and will indemnify Us against all losses, costs, claims, damage and expenses, howsoever, occasioned by Your breach of this clause.

4. Care of the Goods

4.1 We will provide You the first reed, strings or other disposable or replacement ancillaries for the Instruments free of charge.

4.2 You must use the Instruments and Accessories in a careful and proper manner and (apart from any arrangements for maintenance under clause 5) keep them in good working order. You shall be responsible for sourcing and buying any replacement reeds, strings or other disposable or replacement ancillaries for the Instruments, as required.

5. Maintenance

5.1 We shall maintain the Instruments and Accessories in good repair and working condition. We reserve the right to request return of the Instruments and/or Accessories (as applicable) in order to undertake any required maintenance and/or repairs, if applicable.

5.2 You agree to contact Us immediately on the occurrence of anything which requires the Instruments or Accessories to be repaired or otherwise maintained. For these purposes We shall be at liberty to remove the Instruments and Accessories or any part of them for such length of time as may be necessary and to replace them with equipment of similar (but not necessarily identical) type, which shall be held by You on these Conditions.

5.3 Unless We agree otherwise in writing, You will not be entitled to any abatement or refund of the Fee between the dates of removal and replacement or substitution.

5.4 You agree not to repair the Instruments or Accessories Yourself, or arrange for the Instruments or Accessories to be repaired (unless You have prior permission from Us), although You will be liable to pay for all repairs deemed necessary by Us after the first term’s hire.

6. Insurance

6.1 You are responsible for all loss, theft, destruction or damage to the Instruments and Accessories even if caused by acts or events outside Your control.

6.2 The Instruments and Accessories shall remain at Your sole risk during the Term and You must therefore insure the Instruments and Accessories against all usual risks of loss, damage or destruction by fire, theft or accident and such other risks as We may from time to time nominate in writing to the Insurance Value.

7. Liability

7.1 Nothing in these Conditions shall limit or exclude Our liability for:

• death or personal injury caused by Our negligence, or the negligence of Our employees, agents or subcontractors;
• fraud or fraudulent misrepresentation; or
• any other liability which cannot be excluded by law.

7.2 Subject to clause 7.1:

• We shall under no circumstances whatever be liable to You, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Agreement; and
• Our total liability to You in respect of all other losses arising under or in connection with the Agreement whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount of the Fee paid or payable within the 12 months prior to the date of any such liability arising.

7.3 We take no responsibility for:

• the use of any Instrument or Accessory by the Hirer for which such Instrument or Accessory is not appropriate (unless such use was in accordance with advice given by or on behalf of Us); or
• use of the Instruments or Accessories in a manner inconsistent with advice given by Us; or
• the use of damaged or defective Instruments or Accessories where such damage was caused by You, Your agent or any person under Your supervision or after the damage or defect was, or ought to have been, known to You.

and You shall indemnify Us against any liability incurred by Us to any third party as a consequence of the Instruments or Accessories being used in breach of this clause 7.3.

7.4 You shall indemnify Us against all liabilities, costs, expenses, damages and losses suffered or incurred by Us arising out of or in connection with a breach by You of any term of the Agreement.

8. Term and Termination

8.1 Unless the Agreement is terminated earlier in accordance with these Conditions, You agree to take the Instruments and any Accessories for the Minimum Period of one term which shall start on the date that You collect the Instruments and any Accessories.

8.2 The Agreement shall commence on the Commencement Date and shall continue for the Minimum Period (one term) and shall automatically continue thereafter unless and until terminated by either party in accordance with this clause 8 (“Term”).

8.3 Without affecting any other right or remedy available to Us, We may terminate the Agreement with immediate effect by giving written notice to You if:

• You fail to make payment of any amount due under the Agreement on the due date for payment;
• You commit any other breach of the Agreement which is irremediable or (if such breach is remediable) fail to remedy that breach within 14 days after being notified in writing to do so;
• You cease to do business, become unable to pay Your debts as they fall due, become or are deemed insolvent, have a receiver, liquidator, manager, administrator, administrative receiver or similar officer appointed in respect of the whole or any part of Your assets or business (or are the subject of a filing with any court for the appointment of any such officer), make any composition or arrangement with Your creditors, take or suffer any similar action in consequence of debt or an order or resolution is made for Your dissolution or liquidation (other than for the purpose of solvent amalgamation or reconstruction), or any equivalent or similar action or proceeding is taken or suffered in any jurisdiction;
• You have made any misrepresentation to Us, whether or not recorded in the Music Resources Kent Form, or You move or propose to move to an address outside the area as We, in our complete discretion, consider reasonable to allow Us to efficiently service or maintain the Instruments and Accessories, or if We decide within Our absolute discretion that the Instruments or Accessories can no longer be efficiently serviced or maintained; or
• You discontinue music lessons for any reason.

You have the right to terminate the Agreement by written notice to Us prior to the start of term any time after the Minimum Period. If written notice is given to Us during the first half of term (prior to the first day of the half term break), then 50% of the full term’s fee is payable.

9. Return of the Goods

9.1 At the end of the Term, You must ensure the Instruments and Accessories are checked and ready to be returned to an agreed Kent Music office.

9.2 Please ensure that the Instruments and Accessories are returned in the cases provided by Us. Failure to do this may result in You being charged for missing Instruments or cases.

9.3 The Instruments and Accessories returned must be in good condition and You must pay to Us all amounts due but unpaid up to the date of termination of the Agreement.

10. Failure to return Instruments and Accessories

10.1 If You fail to return the Instruments or Accessories on termination of the Agreement, You are liable to pay Us the Insurance Value of the Instruments and Accessories (Insurance Values can be obtained from Music Resources). If You are making a claim on an insurance policy, You should notify Us and keep Us informed of the progress of the claim. We may, at Our discretion, charge You a fee equivalent to the Fees for any period between the date the Instruments and/or Accessories were due to be returned to Us and the date of payment of the Insurance Value to Us.

10.2 If Instruments or Accessories (including cases) are returned to Us that require replacement or repair, You will be charged accordingly. You must settle invoices within 14 days of receipt, otherwise We are at liberty to terminate the Agreement with You and will arrange to collect any Instruments and Accessories in Your possession or control. You will be unable to borrow or hire any more Instruments and Accessories until We receive payment.

11. Assignment

We shall be entitled at any time to assign the benefit of the Agreement, but You may assign Your obligations under the Agreement only after obtaining Our written consent to the assignment.

12. Severance

If any provision or part-provision of the Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Agreement.

13. Third Parties

A person who is not a party to the Agreement shall not have any rights to enforce its terms.

14. Waiver

A waiver of any right under the Agreement or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy provided under the Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

15. Governing law

The Agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.

16. Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter or formation (including non-contractual disputes or claims).

Please ensure all relevant staff have read and understood these Conditions before signing. Please complete, sign and return the Music Resources Kent Agreement to us and retain a copy for your records.

1. General Terms

1.1 The following terms and conditions exclusively form the constituent part of the contractual relations between Kent Music (registered charity number 1110639 and company number 05464855) (“Kent Music”, “We”, ”Us”) and the school identified in the Music Resource Kent Form (“School”, “You”, “Your”) who is requesting the provision by Kent Music of the instruments (as set out in the Music Resources Kent Form and as indicated as included with a tick) (“Instruments”) to the exclusion of any other terms that the School seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

1.2 Applications for the provision of the Instruments are to be made in writing or by email, by the School to Music Resources Kent in accordance with these Conditions. The application shall only be deemed to be accepted when Kent Music signs the Music Resources Kent Form to confirm the application and issues this to the School, at which point the contract between Kent Music and the School for the supply of the Instruments in accordance with these Conditions (the “Agreement”) shall come into existence (“Commencement Date”).

1.3 The Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. The School acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of Kent Music which is not set out in the Agreement.

1.4 Any variation, including the introduction of any additional terms and conditions, alterations or amendments to the Agreement will only be binding when agreed in writing and signed by Kent Music.

2. The Instruments

2.1 Where applicable, We shall loan to You and You are taking on loan, at no charge, the Instruments together with any Accessories described in the Music Resources Kent Agreement that are used for Music Plus for the Term (as set out clause 8.2), subject to these Conditions.

2.2 Where applicable, We shall hire to You and You are taking on hire the Instruments together with any Accessories described in the Music Resources Kent Agreement for the Term (as set out in clause 8.2), subject to these Conditions.

2.3 The Instruments and Accessories will remain Our property at all times and You shall have no right, title or interest in or to the Instruments and Accessories (save the right to possession and use of the Instruments and Accessories subject to these Conditions). You must not sell or dispose of the Instruments or Accessories.

2.4 Please ensure that You do not remove the bar codes or Ref ID Numbers provided with the Instruments and Accessories during the Term or add Your own identifiers, including sticky labels. All Instruments and Accessories are checked by Us before going out to You and when returned to Us.

3. Your obligations

3.1 You will:

• Check the Instruments and Accessories on delivery and report to Us anything that is deemed unfit for use within five (5) working days of delivery.
• Pay to Us, without previous demand, the Fee specified in the Music Resources Instrument Hire Price List for Schools punctually in accordance with the Payment Schedule. Any payments sent to Us by post will be at Your risk.
• Be responsible for, and indemnify Us against, loss of or damage to the Instruments and Accessories whilst in Your possession howsoever caused, and notify Us immediately of any such loss or damage.
• Not sell or dispose of the Instruments or Accessories nor allow them to be seized in satisfaction of your debts or for any other legal process and will indemnify Us against all losses, costs, claims, damage and expenses howsoever occasioned by Your breach of this clause.

4. Care of the Goods

You must use the Instruments and Accessories in a careful and proper manner and (apart from any arrangements for maintenance under clause 5) keep them in good working order. You shall be responsible for sourcing and buying any reeds, strings or other disposable or replacement ancillaries for the Instruments, as required.

5. Maintenance

We shall maintain the Instruments and Accessories in good repair and working condition.

We reserve the right to request return of the Instruments and/or Accessories (as applicable) on an annual basis during the term in order to undertake any required maintenance and/or repairs, if applicable.

You agree to contact Us immediately on the occurrence of anything which requires the Instruments or Accessories to be repaired or otherwise maintained. For these purposes We shall be at liberty to remove the Instruments and Accessories or any part of them for such length of time as may be necessary and to replace them with equipment of similar (but not necessarily identical) type, which shall be held by You on these Conditions.

Unless We agree otherwise in writing, You will not be entitled to any abatement or refund of the Fee between the dates of removal and replacement or substitution.

You agree not to repair the Instruments or Accessories Yourself, or arrange for the Instruments or Accessories to be repaired, although You will be liable to pay for all repairs deemed necessary by Us, including replacement of Instrument strings after the first term’s hire.

6. Insurance

You are responsible for all loss, theft, destruction or damage to the Instruments and Accessories even if caused by acts or events outside Your control. The Instruments and Accessories shall remain at Your sole risk during the Term and You must therefore insure the Instruments and Accessories against all usual risks of loss, damage or destruction by fire, theft or accident and such other risks as We may from time to time nominate in writing to the Insurance Value.

7. Liability

7.1 Nothing in these Conditions shall limit or exclude Our liability for:

• death or personal injury caused by Our negligence, or the negligence of Our employees, agents or subcontractors;
• fraud or fraudulent misrepresentation; or
• any other liability which cannot be excluded by law.

7.2 Subject to clause 7.1:

• We shall under no circumstances whatever be liable to You, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Agreement; and
• Our total liability to You in respect of all other losses arising under or in connection with the Agreement whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount of the Fee paid or payable within the 12 months prior to the date of any such liability arising.

7.3 We take no responsibility for:

• the use of any Instrument or Accessory in the School for which such Instrument or Accessory is not appropriate (unless such use was in accordance with advice given by or on behalf of Us); or
• use of the Instruments or Accessories in a manner inconsistent with advice given by Us; or
• the use of damaged or defective Instruments or Accessories where such damage was caused by You, Your agent or any person under Your supervision or after the damage or defect was, or ought to have been, known to You.

and You shall indemnify Us against any liability incurred by Us to any third party as a consequence of the Instruments or Accessories being used in breach of this clause 7.3.

7.4 You shall indemnify Us against all liabilities, costs, expenses, damages and losses suffered or incurred by Us arising out of or in connection with a breach by You of any term of the Agreement.

8. Term and Termination

8.1 Unless the Agreement is terminated earlier in accordance with these Conditions, You agree to take the Instruments and any Accessories for the Minimum Period (as set out in the Music Resources Kent Form) which shall start on the date that You take delivery of the Instruments and any Accessories. Where You are already in possession of the Instruments and any Accessories, You will be deemed to have taken delivery of such on the Commencement Date.

8.2 The Agreement shall commence on the Commencement Date and shall continue for the Minimum Period and shall automatically continue thereafter unless and until terminated by either party in accordance with this clause 8 (“Term”).

8.3 Without affecting any other right or remedy available to Us, We may terminate the Agreement with immediate effect by giving written notice to You if:

• You fail to make payment of any amount due under the Agreement on the due date for payment;
• You commit any other breach of the Agreement which is irremediable or (if such breach is remediable) fail to remedy that breach within 14 days after being notified in writing to do so;
• You cease to do business, become unable to pay Your debts as they fall due, become or are deemed insolvent, have a receiver, liquidator, manager, administrator, administrative receiver or similar officer appointed in respect of the whole or any part of Your assets or business (or are the subject of a filing with any court for the appointment of any such officer), make any composition or arrangement with Your creditors, take or suffer any similar action in consequence of debt or an order or resolution is made for Your dissolution or liquidation (other than for the purpose of solvent amalgamation or reconstruction), or any equivalent or similar action or proceeding is taken or suffered in any jurisdiction;
• You have made any misrepresentation to Us, whether or not recorded in the Music Resources Hire Agreement or the Music Resources Loan Agreement, or You move or propose to move to an address outside the area as We, in our complete discretion, consider reasonable to allow Us to efficiently service or maintain the Instruments and Accessories, or if We decide within Our absolute discretion that the Instruments or Accessories can no longer be efficiently serviced or maintained; or
• You discontinue music lessons for any reason.

8.4 You have the right to terminate the Agreement by written notice to Us prior to the start of term any time after the Minimum Period.

9. Return of the Goods

9.1 At the end of the Term You must ensure the Instruments and Accessories are checked and ready at an agreed collection point, preferably the reception area of the School.

9.2 Please ensure that the Instruments and Accessories are returned in the cases and boxes provided as each Instrument has a related barcode or Ref ID Number for tracking purposes. Failure to do this may result in You being charged for missing Instruments.

9.3 All Instruments and Accessories returned must be in good condition and You must pay to Us all amounts due but unpaid up to the date of termination of the Agreement.

10. Discontinuance of Music Lessons

If lessons are discontinued for any reason, the Instruments and Accessories must be returned to Us immediately following the last lesson.

11 Failure to return Instruments and Accessories

11.1 If You fail to return the Instruments or Accessories on termination of the Agreement or discontinuance of lessons, You are liable to pay Us the Insurance Value shown in the Insurance Values Table. If You are making a claim on an insurance policy, You should notify Us and keep Us informed of the progress of the claim. We may at Our discretion charge You a fee equivalent to the Fees for any period between the date the Instruments and/or Accessories were due to be returned to Us and the date of payment of the Insurance Value to Us.

11.2 If Instruments or Accessories (including cases or boxes) are returned to Us that require replacement or repair, You will be charged accordingly. You must settle invoices within 28 days of receipt, otherwise We are at liberty to terminate the Agreement with You and the Team Leader will arrange to collect any Instruments and Accessories in Your possession or control. You will be unable to borrow or hire any more Instruments and Accessories until We receive payment.

12. Assignment

We shall be entitled at any time to assign the benefit of the Agreement, but You may assign Your obligations under the Agreement only after obtaining Our written consent to the assignment.

13. Severance

If any provision or part-provision of the Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Agreement.

14. Third Parties

A person who is not a party to the Agreement shall not have any rights to enforce its terms.

15. Waiver

A waiver of any right under the Agreement or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy provided under the Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

16. No partnership or agency

Nothing in the Agreement is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, nor constitute either party the agent of the other for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.

17. Governing law

The Agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.

18. Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter or formation (including non-contractual disputes or claims).

NB – these figures are averages only. The actual value of an instrument depends upon the make and model. Please contact Music Resources for more information.

Please keep in mind that the below Terms and Conditions are to be read in conjunction with Kent Music’s General Terms & Conditions (above).

1. Booking Procedure

Each booking will be processed on receipt of an online application form. To apply please visit Kent Music Summer School – Kent Music and follow links to courses.

Bookings will be acknowledged within 7 working days of receipt. When your booking is confirmed you will be sent an invoice for the deposit payment. A non-refundable deposit of £35 is required within 5 working days of receiving your invoice to secure your place. Please do not make a payment until you have received your confirmation email and invoice. If you do not pay the deposit within 5 working days your place will be released and you will have to reapply for the course.

Early booking is strongly recommended to secure your place. If a course (or section of a course) is full, your booking will be placed on a waiting list and you will be advised if a place becomes available. If Kent Music is unable to offer a place, all your related fees will be refunded.

2. Payment Procedure

You will receive an invoice for the non-refundable deposit with your booking confirmation and we ask that this is paid on receipt to secure your place. The deposit makes up part of the total course fee.

An invoice for the remaining fee will be sent to you week beginning 27th April 2026. You will be able to pay this invoice in one lump sum or by instalments of your choice through your SpeedAdmin account. Course fees must be received in full no later than the 2nd July 2026.

If you would like to discuss an alternative payment plan, pay in instalments, or you are awaiting confirmation of financial assistance, please email kmss@kent-music.com

3. Joining Instructions

You will receive the course joining instructions no later than the end of June 2026. These will give you final details on plans for the course, accessing the site, what to bring and more.

Cancellation Procedure and Refunds

4. Withdrawal by student

Notice to withdraw must be given in writing, either by letter or email to kmss@kent-music.com. The cancellation will be confirmed by e-mail within 15 working days of receipt; the refund amount will be verified.

If a student is unable to attend a course the following refund policy will apply:

Withdrawal notification received by kmss@kent-music.com

• On or before 31/05/26 = Full refund (minus non-refundable deposit)
• Between 01/06/26 & 17/06/26 = 50% of full course fee
• Between 18/06/26 & 30/06/26 = 25% of full course fee
• On or after 01/07/26 = No refund

Please note: The refund policy applies to all registered students regardless of their date of registration or when/if payments have been made.

5. Withdrawal due to illness or accident

If a student is unable to attend due to illness or accident, we request you send us the doctor and/or hospital certificate to confirm. In this instance a refund, less £35.00 deposit will be processed. Please note, this applies to all medical conditions including Covid related withdrawals.

6. Cancellations by Kent Music

Should Kent Music cancel any KMSS courses, a full refund including the deposit will be processed.

All refunds will be processed as soon as possible and no later than 09 September 2026.

Definition

For the purpose of this agreement “Term” refers to one of the following periods: Autumn (September to December), Spring (January to March), Summer (April to July)

Contacts

Please send all written communications via email to customerservices@kent-music.com or in writing to our head office:

Kent Music
Units 25 & 26 Creative Enterprise Quarter
Javelin Way
Ashford
TN24 8FN

1. Overview

Agency Projects are set up by a nursery, school, academy, college, or other learning centre requiring a specialist teacher for their music delivery.

These projects can include individual or small group lessons, whole class lessons, ensembles and choirs, and continuation lessons for students who have completed their MusicPlus year.

2. Safer Recruitment

All Kent Music teaching staff are recruited in line with Keeping Children Safe in Education. The following pre-employment checks are completed:

• Reference checks – obtaining a minimum of two satisfactory references for all roles working with children
• Identity check
• Enhanced Disclosure and Barring Service (DBS) check for roles meeting the definition of regulated activity
• Barred list check for those in regulated activity
• Prohibition from teaching checks
• Check of right to work in the UK
• Additional checks for those who have lived or worked outside the UK for roles meeting the definition of regulated activity
• Professional qualifications and/or membership of a professional body where it is a legal requirement for the role
• Check of mental and physical fitness to carry out work responsibilities

All Kent Music teachers undertake child protection training on induction through the Kent and Medway Safeguarding Children Multi-Agency Partnership, and receive update training at least annually.

3. Undeliverable sessions

The school must let the Kent Music customer services team know in writing at the start of this agreement about any trips, closures, or dates when teaching cannot take place. A minimum of four weeks’ notice must be given by the school ahead of any cancelled teaching session. However, if closures are unforeseen, please endeavour to give at least a week’s written notice (email is acceptable). If written notice is not received, the missed sessions will not be rescheduled or refunded.

4. Kent Music Staff Absence

In the event of staff absence due to illness or other unforeseen circumstances, the teacher will discuss with the school when any missed sessions can be rescheduled. Kent Music reserves the right to deploy substitute teachers to complete the tuition arranged under the Service Level Agreement (SLA). This will be done in consultation with the school.

If Kent Music is unable to provide a substitute teacher and the session cannot be rescheduled, the school’s contribution towards any missed sessions will be credited back to the school at the end of the academic year or at the end of the Agency Project if this is before the end of the academic year.

5. Changes to scheduled provision including cancellation

All communication regarding changes should be requested via customerservices@kent-music.com and not via the teacher. At the end of each academic year, schools will be contacted directly by Kent Music in the summer term to confirm or make changes to the next year’s provision.

Kent Music cannot take responsibility for lessons cancelled by the school but does agree to re-arrange lessons by mutual agreement provided advance notice has been given and provided there is enough time left in the academic year. Missed sessions will not be carried over into subsequent academic years.

Kent Music will only change or cancel teaching in the following circumstances:

• Kent Music teacher maternity cover
• Kent Music teacher resignation
• upheld complaints by the school or Kent Music teacher
• long-term Kent Music teacher sickness
• by mutual agreement of all parties

If the school wishes to cancel, the school agrees to provide half a term’s notice to enable Kent Music to give notice to the teacher. This must be sent in writing by email or by letter before the half-term holiday. Notice given verbally or in writing to the teacher will not be registered as notice. Cancellation dates can also be found on the Music Lessons page of our website kent-music.com/music-lessons.

Changes to provision made during the year, for example change of length of session, change of teacher, change of project type, will be accommodated where possible. If the change is not possible, the school has the option to cancel; see above for further details.

6. Complaints

If a school would like to raise any concerns or complaints about the Agency Project or a Kent Music teacher deployed to them for Agency Project provision they can do so by emailing the details to our administration team. All complaints/issues must be submitted in writing. If any issue or complaint brought by the school leads to a Kent Music teacher withdrawing from the provision, Kent Music will work with the school to reschedule the teaching. If a school decides not to accept any alternative offer made to them they will need to source alternative provision and cancel their SLA with Kent Music. Refunds of the school’s payment – in full or pro rata – can be given providing that there has not been a breach of these Terms and Conditions.

7. Invoices

The school agrees to make prompt payment within 14 days on receipt of Kent Music invoices.

8. Amendments to these terms

Kent Music reserves the right to review these terms from time to time, normally at the end of an academic year. You will have the option to accept the revised terms or withdraw from future Agency Projects if we change our terms. If we advise you of any material change to these terms to your detriment without giving sufficient notice to enable you to withdraw from the Agreement by the specified date, you will not be required to pay a fee in lieu of notice in respect of the following term.

This Agreement is governed by English Law.

September 2026 – August 2027

Introduction

In 2024 Kent Music became the Hub Lead Organisation (HLO) for the Kent & Medway Music Hub. The Kent & Medway Music Hub works with nearly 700 state funded schools and a range of partners to deliver services contributing to the aims for Music Hubs, as outlined by Arts Council England in the National Plan for Music Education.

The following are Terms, Conditions and Guidelines for the usage of funds allocated to state schools through Kent Music in its role as Hub Lead Organisation for Kent & Medway Music Hub.

Useful definitions and acronyms

ACE: Arts Council England

Annual survey: Kent Music’s annual survey which is sent out in the summer term CPD: continuing professional development

DfE: Department for Education

Music Hub: groups of organisations – such as local authorities, schools, other hubs, arts

organisations, community or voluntary organisations – working together to create joined-up music education

provision, responding to local need and fulfilling the objectives of the hub as set out in the national plan for music
education

MusicPlus: is the name for the funded KS2 Whole Class Instrumental Tuition (WCIT) also known as Classroom Instrumental Learning (CIL) programme in Kent provided by Kent Music and other music education providers. The programme incorporates whole class instrumental teaching, CPD, and Quality Assurance

National Plan for Music Education (NPME): a DfE document published in June 2022 which sets out a vision for all children and young people to learn to sing, play an instrument and create music together, to have the opportunity to progress their musical interests and talents, including professionally.

Quality Assurance: Kent Music’s supportive programme for assuring the quality of hub funded music provision.

Contacts

Area Manager

Your Area Manager is on hand to support with funded opportunities and can advise you directly about the needs of your school.

Area Administration Team

The Area Administration team support with the scheduling of Kent Music MusicPlus, continuation, and agency projects. customerservices@kent-music.com

Music Resources

Please contact the music resources team to organise the collection, delivery or necessary repairs of instruments that are hired from Kent Music. Where there is a change of instrument for projects it is a school’s responsibility to inform the Music Resources team. Further information on the services they provide can be found at, they are contactable on musicresources@kent-music.com

Hub Team

If you have further questions about Kent Music’s funded opportunities for schools, we ask that you contact a member of the Hub Team where they will be able to answer your questions about MusicPlus provision and providers, ensemble leaders, CPD, bespoke support and resource access. To get in contact email schools@kent-music.com

GENERAL GUIDANCE FOR ALL STATE SCHOOLS

1. General Information on Funded Opportunities

• Where funded opportunities are provided to schools, it is to assist in the enabling of the main aims for Music Hubs as outlined by Arts Council England. These are:
• To support schools and other educational settings to deliver high-quality music education.
• To support young people to develop their musical interests and talent further, including into employment.
• To support all children and young people to engage with a range of musical opportunities in and out of school.
  • The action of providing funded opportunities to schools is a choice made by Kent Music and not a directive from the Arts Council England (ACE). Every Music Hub will engage with their schools differently.
  • Kent schools engaging in funded opportunities must adhere to the terms and conditions for their selected funded opportunity. Kent Music reserves the right to stop funded projects and opportunities at any point in the year in any school and at any key stage if the Terms and Conditions are not adhered to.
  • Schools who receive funding from Kent Music must use their allocated amount with the academic year it has been provided. Where funding is not used in line with terms and conditions or within the year it has been allocated Kent Music reserves the right to claim the funding amount back.
  • It is the school’s responsibility to make Kent Music aware of any changes in personnel, changes to contact details or bank details. Funded Opportunities missed due to miscommunication will not be guaranteed.

2. Kent Music Annual Survey, Monitoring and Reporting

• •  Kent Music is required by ACE to provide annual data showing the impact of the funded opportunities they provide. It is therefore a requirement of the receipt of funded projects and opportunities that schools
    complete the annual survey from Kent Music, the results of which are fed back to ACE.

NON-COMPLETION OF THE SURVEY WILL RESULT IN SCHOOLS BEING INELIGIBLE FOR A FUNDED OPPORTUNITY

3. Quality Assurance

• •  The 2013 Ofsted report ‘Music in Schools; what hubs must do’ stated that music education hubs should ‘have
    regular supportive, challenging conversations with each of their schools about the quality of music education’͘
    Because of this, Kent Music reserves the right to quality assure any of its funded opportunities at any time.
  • Kent schools in receipt of funded projects and opportunities must agree to work with and meet Kent Music
    staff when necessary, to ensure that all funded activities are of a high standard and quality.

4. Crediting

• • Funding comes from the Department for Education, managed by Arts Council England. Arts Council England
    has produced a logo to be used when crediting funding from Music Education Hubs. The logo is available at https://www.artscouncil.org.uk/advice-and-guidance-library/logo-and-guidelines#section-5
  • The ACE logo MUST be used on all printed material used for public events that are funded by the Music Hub. Schools do not have to use this logo on their website if they are in receipt of projects and opportunities funded by the hub. The logo is only required to be used for public events which have been funded using ACE funding received from Kent Music.

5. Kent Music Teachers

Our commitment to Schools and Education Providers:

• Kent Music and their partnership providers offer experienced teachers, without the school incurring employment costs or overheads.
• Our teachers and the teachers of our partnership providers are subject to a monitoring (quality assurance) system and are supported with a training programme throughout the year, including mandatory Child Protection training.
• All staff working with children and young people have a current enhanced disclosure through Disclosure & Barring Service

FUNDED OPPORTUNITIES FOR SCHOOLS

The options for funded opportunities that Kent Music provide will differ based on the type of school accessing them. For information on what Funded Opportunities are available head to the Funded Opportunities webpage.

6. Funded Opportunities

• • Each school in Kent & Medway will be able to select one funded opportunity that will be supported by Kent Music.
  • Schools wishing to engage in more than one programme delivered by the hub or other providers will be required to financially contribute towards additional support.
  • Schools will be asked to apply for their funded opportunity in the summer term ahead of the academic year they wish to access it in. Kent Music will endeavour to allocate schools their first choice of funded opportunity where possible.
  • Schools will be required to complete the Kent Music annual survey to access funded opportunities
  • Funding cannot be used to:
  • subsidise the costs of 1-1 or small group tuition*
  • buy, hire, or mend instruments*
  • pay for performance licenses
  • pay for one-off events and workshops
  • purchase stationery
  • pay for salaried classroom staff

*Students can apply to the Kent Music bursary fund and financial assistance scheme to support the costs of their tuition. Information on this can be found on our website. In addition, if students need financial support to help with costs of instrumental and vocal tuition, we encourage schools to consider the use of Pupil Premium funding to support their costs.

7. Funded Opportunity – Ensemble Leader

• • Primary, junior, secondary and special schools can opt for an ensemble leader to provide extracurricular ensemble provision. The school will receive an amount of funding to support ensemble provision. Junior and primary schools will receive a financial contribution towards the running of an ensemble across the academic year. Secondary schools are asked to inform the Music Hub of the number of ensembles being run in the school and an allocation will be made to support the running of ensembles.
  • In the instances where the funding amount does not fully subsidise the cost for running the ensemble, the school is expected to financially contribute towards the running of the ensemble.
  • Where Kent Music provides the ensemble leader to the schools, the funding for this provision will be directed to Kent Music.
  • Where schools source their ensemble provision through one of our partner providers we will send funding straight to the partner. (Please speak to your Area Manager or member of the Hub Team to confirm who our partner providers are)
  • Where schools source a private instrumental or vocal teacher to deliver their ensemble provision, we will directly fund the school in one payment in the spring term of 2027 on receipt of an invoice from the school.  
  • Where needed, the hire of instruments is at an additional cost. Prices can be found on our website: kent-music.com/musical-instrument-hire/
  • If schools decide to access an ensemble leader as an additional opportunity outside of the one funded by Kent Music per year, they will be responsible for all costs of the project.
  • Funding for ensemble leaders cannot be used to subsidise the running of whole class instrumental projects in KS3 or any area of curriculum teaching at any key stage.
  • The funding for ensembles cannot be used to pay schoolteachers or classroom teachers to run ensembles.
  • We ask that schools who have ensembles provided by Kent Music discuss delivery dates with the relevant Kent Music Area Manager in advance of the project commencing to prevent a shortfall of delivery, including future sessions that will require rearranging, e.g., INSET days or school trips. Refunds will not be given for undelivered sessions except for extraneous reasons such as prolonged Kent Music teacher illness (of at least 5 consecutive sessions) where this will be refunded at the end of the academic year upon application to customerservices@kent-music.com. In the event of sessions cancelled by a Kent Music teacher, these will be sought to be made up by the end of the academic year where possible.

8. Funded Opportunity – Specialist Consultancy

• • All school types can opt for specialist consultancy to aid their curriculum development, provide staff training and support improvement of music provision in their school.
  • Schools should opt for one of the Specialist Consultancy packages available.
  • Specialist consultancy will be tailored to each school. Kent Music and the school will work together to plan towards the school’s vision for music and their Music Development Plan.
  • The Specialist consultancy offer is designed to take place within an academic year to best embed the practice into the school’s approach to delivering curriculum music and other musical activities͘. Funded opportunities cannot be carried over.
  • Specialist Consultancy is delivered by Kent Music and cannot be deliver by any alternative provider.
  • A school’s allocated funding amount for specialist consultancy will be directed to Kent Music to cover costs for delivery.
  • A school’s allocated funding amount for specialist consultancy will be directed to Kent Music to cover costs for delivery. Schools will make a nominal contribution of £50 for specialist consultancy, which Kent Music will invoice for in the spring term of 2027.
  • There are limited spaces available for Special Consultancy for the 2026-27 academic year. Spaces will be allocated based on need and first come first served basis. Schools who are unsuccessful applying for specialist consultancy will be offered an alternative funded opportunity.
  • Kent Music relies on active communication with the specialist consultancy schools. Where communication is poor or limited, Kent Music may be forced to terminate Specialist Consultancy. Schools would not be eligible for an alternative funded opportunity.

9. Funded Opportunity – Sing Up! Membership & Training

• • All school types can opt for Sing Up! Membership & Training for one year as a funded opportunity. Schools will make a nominal contribution of £30 for SingUp! Membership & Training, which Kent Music will invoice for in the spring term of 2027. 
  • Sing Up membership must be obtained through Kent Music to receive membership through funded opportunities.
  • Schools are not able to receive membership to any other online resources or curriculum resources through funded opportunities.
  • Where a school already has membership to Sing Up! they will not be reimbursed for their current membership, however, they can use the funded opportunity to renew their membership of Sing Up for the 26-27 academic year. 
  • Where a school already has membership to Sing Up! they will not be reimbursed for their current membership, however, they can use the funded opportunity to renew their membership of Sing Up for the 25-26 academic year.
  • Where a school has opted for Sing Up as their Funded Opportunity and is due a renewal of their preexisting Sing Up membership during the 26-27 academic year, this will be administered through Sing Up as and when the renewal is due. 

10. Funded Opportunity – MusicPlus

• • All funded MusicPlus teaching must be undertaken by a competent music teacher, either: a salaried music specialist employed by the school with the sole responsibility for music delivery or a visiting music specialist. We will not fund MusicPlus projects led by non-specialist music teachers or classroom teachers. We will not fund MusicPlus projects delivered on Ocarina or Djembe. Whole class instrumental teaching on these instruments can take place in all other year groups and must be paid for by the school.
  • All mainstream schools who have selected a MusicPlus project are required to use this funding towards a project in one KS2 year group or mixed year group only where the school on-roll figure requires them to merge classes.
  • If a school has chosen to engage Kent Music, or one of its official partner providers, to deliver their MusicPlus provision, funds for that provision will be directed to Kent Music or the provider. MusicPlus provision is part-funded by ACE through a grant to Kent Music. This funding covers two thirds of the cost of the programme and schools are expected to make up the difference which amounts to £420 per class/project.
  • Kent Music MusicPlus projects are designed to be 30 weeks in length for one year group, with one hour per class/project of teaching time per week. Funding from Kent Music will cover 2/3 of the delivery cost per project (£840) and the school will be expected to contribute the remaining 1/3 of the of the project cost (£420).
  • An invoice for the MusicPlus cost and instrument hire payable by the school will be issued by email during the academic year and will outline the payment methods available. Payment is due within 14 days from the date on your A reminder email will be issued if an invoice remains unpaid after 14 days. Kent Music reserves the right to discontinue teaching with immediate effect following an overdue invoice. Sessions cancelled due to non-payment will not be rescheduled or refunded and instruments will be collected.
  • Kent Music partnership providers and private peripatetic teachers may provide shorter programmes to schools.
  • Schools who engage with an outside provider for their provision, including Kent Music, should communicate regularly with the teacher to support embedding the project into school life. Discussions should enable teachers to plan effectively for the project and pupils and particularly to support the design of joint objectives or outcomes for the project.
  • Where MusicPlus is being led by a visiting teacher from Kent Music or an alternative provider, a class teacher must be present at every lesson, in addition to the required TA support for the pupils. This is to assist our teacher with Health and Safety issues, behaviour management, pupil information and support. The presence of the teacher should be viewed as an opportunity to upskill on the instrument and as professional development as well as a support mechanism.
  • Where a school chooses to hire a private peripatetic instrument teacher to deliver MusicPlus, funds will be sent to the school in one payment in the spring term of 2027 upon receipt of an invoice from the school. Kent Music will provide schools with a funding amount of £840 per project to subsidise the cost. 
  • Where schools deliver whole class instrumental teaching using a competent classroom teacher, schools should select an alternative funded opportunity.
  • Where needed, instruments for funded MusicPlus projects are provided at a subsidised charge of £36 per project (class) for the year. Where schools require instrument hire, they must contact the Music Resources team at Kent Music via email musicresources@kent-music.com.
  • Where a MusicPlus project is having to start mid-year, the funding amount and chargeable fee will be altered accordingly.
  • We ask schools to only make significant changes to their MusicPlus provision in the summer term in preparation for the next academic year. However, during an academic year, for a number of reasons it is possible that some MusicPlus projects may change providers from a Kent Music teacher to a partner provider, a private non-Kent Music teacher or vice versa. In such circumstances where a mid-year change is necessary, half a terms notice is required. The following notes outline the ways that the Music Hub will deal with
    your funding:

• Non-KM to KM teacher/partner provider: your direct-to-bank payments will cease, and funds will be redirected to KM or to the partner provider.
• KM teacher to non-KM teacher: your school will have been invoiced for your MusicPlus project at the start of the year. If a school chooses to change their provision mid-year the payment will not be refunded.
• We ask that schools who have their MusicPlus provision provided by Kent Music discuss MusicPlus teaching dates with their Kent Music teacher in advance of the project commencing to prevent a shortfall of delivery, including future sessions that will require rearranging, e.g., INSET days or school trips. Refunds will not be given for undelivered sessions of MusicPlus except for extraneous reasons such as prolonged Kent Music teacher illness (of at least 5 consecutive sessions) where this will be refunded at the end of the academic year upon application to customerservices@kent-music.com. In the event of sessions cancelled by a Kent Music teacher, these will be sought to be made up by the end of the academic year where possible.

11. Funded Opportunity – Open Orchestra

• • Where a special school is delivering an Open Orchestra project this must be run by a member of school staff acting as Orchestra lead as well as a member of Kent Music teaching staff.
  • The school must assign a member of staff to the project to act as Orchestra Lead. This member of staff must be available for every session during the project and will act as a main point of contact for KM and Open Orchestra.
  • If your school is successful in its Open Orchestra application, Kent Music will arrange a meeting to discuss financial support available. 
  • The project will be scheduled for 30 weeks across the academic year, split into 3 terms of 10 sessions. Each session should be arranged for 2 hours each where possible. Where a school wishes to deliver more than 10 sessions in a term, the additional sessions will be chargeable to the school and must be arranged through the KM Area Manager in advance.
  • Where needed, the hire of instruments is at an additional cost. Prices can be found on our website: kent-music.com/musical-instrument-hire/
  • Open Orchestra runs through a membership and have their own annual membership fee. For the first year of the project KM will take on the membership fee for the school, from year 2 of the project the school is expected to pay for their own membership fee.
  • Where students require 1-1 support staff or a TA, they should be made available to participate and support their students in every session.

These Terms & Conditions relate to all courses and training sessions run by Kent Music only.

Delegates should pre-book an event/course place themselves or via their CPD leader. All people attending an event must be in receipt of a confirmed place notification from the Kent Music team or booking site prior to attending.
Failure to pre-book your place could result in you being turned away or charged. 

As a charitable organisation, our aim is to provide schools and teachers with free or low-cost training opportunities using our available funding wherever possible. However, when participants or organisations do not attend, attend without prior booking, or fail to cancel within a specified timeframe, costs are incurred that could have been utilised by others.  

Cancellations and Non-Attendance Charges 
Our training events are subsidised and incur costs regardless of attendance. Therefore, if you register and fail to attend without notifying us at least 48 hours before the training (not including weekends and holidays), you will be charged a non-attendance fee.

This helps ensure commitment and fairness in allocating training places. 
Cancellations that are made more than 48 hours (not including weekends/bank holidays) before a scheduled CPD event will be processed without a penalty. Cancellations will only be accepted via email to schools@kent-music.com. 

Free online Courses:
Failure to attend, or cancellations received 48 hours or less (not including weekends/bank holidays, or holidays) before the course start date will be subject to a charge of £10. 

Free face-to-face Events:
Failure to attend, or cancellations received 48 hours or less (not including weekends/bank holidays or holidays) before the event start date will be subject to a charge of £15. 

Free face-to-face events including lunch: 
Failure to attend, or cancellations received 48 hours or less (not including weekends/bank holidays or holidays) before the event start date will be subject to a charge of £35 to cover cost of venue, lunch and refreshments.

Kent Music Conference:

Failure to attend, or cancellations received 14 days or less before the event start date will be subject to a charge of £50 to cover venue hire and food.
Delegates attending an event/course without proof of a confirmed place will incur a fee of £50. 

Bookings within the 14 day cancellation period will be non-refundable.

Face-to-face Chargeable Events for Independent Schools and Out of Area Delegates:
Applicant cancels 15 days or more prior to the event date – No Charge.
Applicant cancels 14 days or less prior to event start date or fails to attend – Full event/course fee. 

Failure to pay a non-attendance fee may result in you not being able to attend future CPD events.