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Terms and Conditions

Here you can find a list of our T&C. If you have any queries, please get in touch at hello@kent-music.com or 01622 691212.

Please click on the following link for the full General Terms and Conditions: General Terms & Conditions 2023-24

General Terms & Conditions 2024-25

Please click on the following link for the full Terms and Conditions for tuition:  Terms & Conditions Tuition 2023-24

Terms & Conditions Tuition 2024-25

Please click on the following link for the full Terms and Conditions for Financial Assistance: Financial Assistance Terms and Conditions 2023-24

Financial Assistance Terms and Conditions 2024-25

Please click on the following link for the full Terms and Conditions for Music Centres: Music Centres Terms & Conditions 2023-24

Music Centres Terms & Conditions 2024-25

Please keep in mind that the below Terms and Conditions are to be read in conjunction with Kent Music’s General Terms & Conditions (above).

Booking Procedure

Each booking will be processed on receipt of an online application form. To apply please visit www.kent-music.com/kent-music-summer-school/ and follow links to courses.

Bookings will be acknowledged within 7 working days of receipt. When your booking is confirmed you will be sent an invoice for the deposit payment. A non-refundable deposit of £35 is required within 5 working days of receiving your invoice to secure your place. Please do not make a payment until you have received your confirmation email and invoice. If you do not pay the deposit within 5 working days your place will be released and you will have to reapply for the course.

Early booking is strongly recommended to secure your place. If a course (or section of a course) is full, your booking will be placed on a waiting list and you will be advised if a place becomes available. If Kent Music is unable to offer a place, all your related fees will be refunded.

Payment Procedure

You will receive an invoice for the non-refundable deposit with your booking confirmation and we ask that this is paid on receipt to secure your place. The deposit makes up part of the total course fee.

An invoice for the remaining fee will be sent to you week beginning 29th April 2024. You will be able to pay this invoice in one lump sum or by instalments of your choice through your SpeedAdmin account. Course fees must be received in full no later than the 2nd July 2024.

If you would like to discuss an alternative payment plan, pay in installments, or you are awaiting confirmation of financial assistance, please email kmss@kent-music.com

Joining Instructions

You will receive the course joining instructions no later than the end of June 2024. These will give you final details on plans for the course, accessing the site, what to bring and more.

Cancellation Procedure and Refunds

Withdrawal by student

Notice to withdraw must be given in writing, either by letter or email to kmss@kent-music.com. The cancellation will be confirmed by e-mail within 15 working days of receipt; the refund amount will be verified.

If a student is unable to attend a course the following refund policy will apply:

Withdrawal notification received by kmss@kent-music.com

  • On or before 31/05/24 = Full refund (minus non-refundable deposit)
  • Between 01/06/24 & 17/06/24 = 50% of full course fee
  • Between 18/06/24 & 30/06/24 = 25% of full course fee
  • On or after 01/07/24 = No refund

Please note: The refund policy applies to all registered students regardless of their date of registration or when/if payments have been made.

Withdrawal due to illness or accident

If a student is unable to attend due to illness or accident, we request you send us the doctor and/or hospital certificate to confirm. In this instance a refund, less £35.00 deposit will be processed. Please note, this applies to all medical conditions including Covid related withdrawals.

Cancellations by Kent Music

Should Kent Music cancel any KMSS courses, a full refund including the deposit will be processed.

All refunds will be processed as soon as possible and no later than 09 September 2024.

Please click on the following link for the full Terms and Conditions for funded opportunities: Schools Funded Opportunities Terms and Conditions 2023-24


For the purpose of this agreement “Term” refers to one of the following periods: Autumn (September to December), Spring (January to March), Summer (April to July)


Please send all written communications via email to customerservices@kent-music.com or in writing to our head office:

Customer Services
Kent Music
Units 25 & 26, Creative Enterprise Quarter
Javelin Way
TN24 8FN

Kent Music Staff Absence

In the event of staff absence due to illness or other unforeseen circumstances, Kent Music reserves the right to deploy substitute teachers to complete the tuition arranged under the Service Level Agreement (SLA). This will be done in consultation with the school.

Missed sessions

Schools must let the Kent Music customer services team know in writing at the start of this agreement about any trips, closures or dates when teaching cannot take place. A minimum of four weeks’ notice should be given of any cancelled teaching session. However, if closures are unforeseen, please endeavour to give at least a week’s written notice (email is acceptable).

Changes to scheduled provision including cancellation

All communication regarding changes should be through Kent Music Customer Services and not with the teacher. At the end of each academic year, schools will be contacted directly by Kent Music in the summer term to confirm or make changes to the next year’s provision.

Kent Music cannot take responsibility for lessons cancelled by the school but does agree to re-arrange lessons by mutual agreement provided advance notice has been given and provided there is enough time left in the academic year. Missed sessions will not be carried over into subsequent academic years.

Kent Music will only change or cancel teaching in the following circumstances:

  • Kent Music teacher maternity cover
  • Kent Music teacher resignation
  • upheld complaints by the school or Kent Music teacher
  • long-term Kent Music teacher sickness
  • by mutual agreement of all parties

If the school wishes to cancel, the school agrees to provide half a term’s notice to enable Kent Music to give notice to the teacher. This must be sent in writing by email or by letter before the half-term holiday. Notice given verbally or in writing to the teacher will not be registered as notice. Cancellation dates can also be found on the Music Lessons page of our website kent-music.com/music-lessons


If a school would like to raise any concerns or complaints about the Agency Project or a Kent Music teacher deployed to them for Agency Project provision they can do so by emailing the details to our customer services department. All complaints/issues must be submitted in writing. If any issue or complaint brought by the school leads to a Kent Music teacher withdrawing from the provision, Kent Music will work with the school to reschedule the teaching. If a school decides to not accept any alternative offer made to them they will need to source alternative provision and cancel their SLA with Kent Music. Refunds of the school’s payment – in full or pro rata – can be given providing that there has not been a breach of these Terms and Conditions.


The school agrees to make prompt payment within 14 days on receipt of Kent Music invoices.

Amendments to these terms

Kent Music reserves the right to review these terms from time to time, normally at the end of an academic year. You will have the option to accept the revised terms or withdraw from future Agency Projects if we change our terms. If we advise you of any material change to these terms to your detriment without giving sufficient notice to enable you to withdraw from the Agreement by the specified date, you will not be required to pay a fee in lieu of notice in respect of the following term.

Agency Projects Terms and Conditions 2024-25

Please click on the following link for the full Terms and Conditions for CPD: CPD and Training Opportunities 2023-24