Home Terms & Conditions

Terms and Conditions

Here you can find a list of our T’s & C’s. If you have any queries, please get in touch at hello@kent-music.com or 01622 691212.

1.) Website content
Kent Music (KM) makes every effort to ensure that the information on its website is accurate and up-to-date. However, KM cannot accept responsibility for any loss or inconvenience caused by reliance on inaccurate information contained on its site.

2.) Website links
Kent Music is not responsible for the content of external websites. The inclusion of a link to an external website from kent-music.com should not be understood to be an endorsement of that website or the site’s owners (or their products and services).
KM cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.
KM advises public users to read the privacy policies on all websites they visit.

3.) Events
Kent Music cannot accept responsibility for publicised events that are not organised by Kent Music.

4.) Data Protection
Kent Music is committed to safeguarding your personal information. Whenever you provide such information, KM is legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998. For more details, see our Privacy Policy.

5.) Third Party Data Usage
Kent Music never passes on personal details of students, staff or contractors without their express permission. For more details, see our Privacy Policy.

6.) Your agreement
By entering your details in the fields within the website you are agreeing to Kent Music providing you with the information and services you have requested. For more details, see our Privacy Policy.

7.) Refund policy

Once we have been made aware of any refund due to you due to overpayment or non-delivery of services, we will send you an email to notify you that we have received all of the required information. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within 3 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit/debit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at finance@kent-music.com.

8.) Competitions
Kent Music occasionally runs competitions or quizzes via our website, social media or printed marketing. All competitions are free to enter and the closing date and prize details are stated with the competition details. Winner(s) will be contacted within 30 days of closing date. Kent Music is committed to protected personal data of entrants and this data will not be used other than for the stated purpose of the competition, and will not be shared to third parties, unless stated otherwise. Unless stated otherwise in competition details, entrant(s) will be listed and winners chosen at random using website random number generator. If a prize is offered, no cash alternative or alternative prize will be available. Winner(s) may be asked if they would be happy for their name and other details, including photographs or video, to be used in publicity, but Kent Music will not use this personal information unless they have express permission in writing from the winner(s).

1.) The hire of musical instruments is subject to availability.  A full list of musical instruments available for hire may be obtained from the Instrument Department.

2.) By signing this Agreement you are taking responsibility for loss or damage to any musical instruments hired under this Agreement.  Kent Music will supply string instruments with a set of strings.  Strings broken in the first semester will be replaced free of charge.  Kent Music will re-hair bows free of charge as a result of fair wear and tear.  Single reeded instruments (such as clarinets and saxophones) will be supplied with one reed and you agree to purchase all reeds thereafter. Double reeded instruments (such as bassoons and oboes) will not be supplied with reeds and you will have to purchase all reeds.

3.) In the event that an instrument needs repairing, please contact the Instrument Department.  Kent Music does not take responsibility for repairs that are not carried out through Kent Music and reserves the right to refer the instrument to our own repairers and charge you if further repairs are necessary.

4.) Once the instrument is no longer required it must be returned to Kent Music at the address on this agreement.  If lessons are discontinued and you wish to continue hiring a musical instrument, the instrument hire charge will be increased to the charge for students who do not have lessons with Kent Music.

Definition: For the purpose of this agreement “Term” refers to one of the following periods: Autumn (September to December), Spring (January to March), Summer (April to July)

By ticking the box on our online application form or signing the printed copy, you agree to our Tuition Terms and Conditions below, unless you notify us within 7 working days of receiving your offer confirmation and welcome pack from the Customer Services team. Your offer confirmation will be sent in the post to the address you supplied in your application and we will also get in touch with you by phone or email. If you have any questions please get in touch.

Kent Music aims to deliver 33 lessons per academic year. School terms vary in length thus affecting the number of lessons delivered in any one term. Our guarantee is that Kent Music teachers will offer no fewer than 33 lessons during a full academic year. Should we fall short of this guaranteed minimum through teacher absence, we will make a pro-rata refund or credit in respect of the shortfall on our guarantee, normally at the end of the academic year.

We are unable to offer refunds or credits for lessons missed by the student, the only exception being an absence of 5 consecutive weeks due to illness when the fee for 5 lessons will normally be refunded on production of a doctor’s certificate.

A student can withdraw from lessons only at the end of a term. Half a term’s notice is required to enable Kent Music to give notice to the teacher. Notice must be sent in writing by email to customerservices@kent-music.com or by letter to Kent Music, 24 Turkey Court, Turkey Mill, Ashford Road, Maidstone ME14 5PP, before the half-term holiday. Notice given verbally or in writing to the teacher will not be registered as notice. Cancellation dates can be found on our Music Lessons page.

If written notice is not received and a subsequent invoice is issued, a fee in lieu of notice of 40% of the fee for the full term will be charged. Payment of this fee will not entitle the student to any further lessons.

The fees list normally remains valid for the academic year and is reviewed annually with the revisions taking effect from September.

When we have arranged a teacher, we will contact you to request payment. We may offer you the chance to pay by instalments in which case, the Agreement will be bound by the terms of the Consumer Credit Act 1974.

You are entering into an ongoing Agreement for tuition with Kent Music. Details of payment arrangements will be included with your invoice. We can accept payment online, by cheque, bank transfer, credit card and by standing order from your bank account.  If you do not make a payment by the date shown on your invoice, we will send you a reminder. If you fail to respond to the reminder; we will regard this as a fundamental breach of the Agreement and the lessons may be suspended. We cannot accept any responsibility for disruption to tuition from late payment. If you have difficulty in paying, please get in touch.

Kent Music reserves the right to review these terms from time to time, normally at the end of an academic year. You will have the option to accept the revised terms or withdraw from lessons if we change our terms. If we advise you of any material change to these terms to your detriment without giving sufficient notice to enable you to withdraw from the Agreement by the specified date, you will not be required to pay a fee in lieu of notice in respect of the following term.

This Agreement is governed by English Law.

Booking Procedure

Each booking will be processed on receipt of a booking form and deposit of £35. The full course fee must be received for bookings made on or after 31st May 2018. Bookings will be acknowledged within 21 working days of receipt. An early booking is strongly recommended to secure your place. If a course (or section of a course) is full, your booking will be placed on a waiting list and you will be advised if a place becomes available. If we are unable to offer you a place by the start of the course, all associated fees received at that time will be refunded.

Payment Procedure

You will receive an invoice with the course joining instructions. Payment in instalments can be arranged; please contact kmss@kent-music.com at the time of your booking to ask for a payment plan. Course fees must be received in full, no later than 31st May 2018 unless you have a payment plan agreement in place.

Joining Instructions

You will receive the course joining instructions in April. It is the responsibility of the parent / carer to ensure all sections of the form are completed and that the form is returned to Kent Music no later than 31st May 2018.

Cancellation Procedure and Refunds

Cancellations must be given in writing, either by letter or email to kmss@kent-music.com. Your cancellation will be confirmed within 15 working days of receipt. Refunds will be processed no later than 31st August 2018.

The following refund entitlements apply. Cancellation received:

  • On or before 31/05/18 = Refund in full, minus £35.00
  • Between 1/06/18 & 20/06/18 = Refund 50% of full course fee
  • Between 21/06/18 & 4/07/18 = Refund 25% of full course fee
  • On or after 5/07/18 = No refund