Kent Music aims to deliver 33 lessons during a full academic year of 38 weeks. In an instance such as this where schools close for a period, we will make every attempt to make up any shortfall through online teaching, which has been offered to all our students who receive tuition. 

If we are unable to make up this shortfall, we will make a pro-rata refund or credit in respect of the shortfall. Due to the current circumstances we are unable to go into the office to check the previous term registers to be able to give a correct count of how many lessons have been missed, and as such decisions on this will be made after the end of the summer term in July 2020.  

You can find our full terms and conditions here: https://www.kent-music.com/terms-and-conditions/

If a course has been cancelled, refunds can be issued for that specific course, or the balance could be transferred to a future course. Partial refunds may be offered to cover any pre-existing balances. All enquiries regarding County Groups courses should be directed to Valerie Cordina at vcordina@kent-music.com  

We are unable to offer refunds or credits for lessons missed by the student while the course or lesson is still planned to take place. The only exception would be an absence of 5 consecutive weeks due to illness when the fee for 5 lessons will normally be refunded on production of a doctor’s certificate.  
 
You can find our full terms and conditions here: https://www.kent-music.com/terms-and-conditions/

For those of you who are interested in joining any of our County Groups, additional musical activities are being planned later in the year but will be dependent on the guidelines set by the Government.

We will of course keep you informed of any additional activities and events that may be of interest to you as they are rolled out by Kent Music.

Auditions for membership of any of our portfolio of County Groups will still be available and although initially this will only be available by video application this year, it is hoped during the Summer months we will be able to extend our auditions to offer face to face auditions around the County.  

All auditions will receive constructive feedback and help signpost applicants to develop their musical interests further. We will be offering auditions from end of July right through to the end of the Summer so keep practising and keep your eyes on our website for more information in July.   

The Kent Music offices in Maidstone and Aylesham are closed to anyone other than essential staff. This means that we will not be open for the collection or return of instruments.  
 
For more information contact Nick Finlinson on 01622 358407 or nfinlinson@kent-music.com.

The whole Kent Music extended family has been hard at work on developing a range of offers for our students and other young people across Kent, which are now in place.   

These offers include:  

Online instrumental and vocal tuition for current students where possible  

Digital ensemble offers for Music Centre and Music Lab students of schools age  

Details of the options for current students have already been offered to those applicable, and we’ve been delighted to see a positive response rate. We are currently only opening our distance learning offers to current Kent Music students or Music Centre members.  

If you feel that you fall into one of these categories and have not been offered the chance to take part in our distance learning offers, please contact:

Tuition: customerservices@kent-music.com
Music Centres: musiccentres@kent-music.com

The teacher will discuss an alternative date and/or time to reschedule the lesson with the student, or their parent/carer, if the lesson has not taken place. If the lesson is interrupted, the teacher will discuss adding extra time (if possible) to a future lesson.

If you or your child have been accessing our online tuition and will be returning to school before the end of the academic year, we will do our utmost to reschedule the lesson at an appropriate time.

If you are aware that this will be the case, please contact us on customerservices@kent-music.com with as much notice as possible so that we can facilitate this for you.

We are planning to restart our usual lessons and ensembles in schools when the new school year begins in September 2020. We will continue to monitor government advice on social distancing and the easing of the lockdown and will update our customers should the situation change.  
 
Registered Kent Music students who were having lessons in the Spring Term of 2020 will have been offered online tuition by Kent Music Customer Services. If you feel that you fall into this category and have not been offered the chance to take part in our distance learning offers, please contact us on customerservices@kent-music.com 

We are planning to restart our usual lessons and ensembles in Music Centres when the new school year begins in September 2020. We will continue to monitor government advice on social distancing and the easing of the lockdown and update our customers should the situation change. 
 
Registered Kent Music students of school age who were having lessons in at Music Centres the Spring Term of 2020 will have been offered the chance to join our online ensembles. If you feel that you fall into this category and have not been offered the chance to take part in our distance learning offers, please contact us on musiccentres@kent-music.com

Refunds will be processed through the relevant theatre on a case by case basis.

If you purchased a ticket for the County Groups Spring Concert on the 9^th April, you will have been contacted with more information; refunds are being dealt with directly through the Stag Theatre. The number to call is 01732 450175 and this will be available Monday to Friday, 10am – 4pm. NB: The Stag staff are dealing with a very high volume of calls so thank you in advance for your patience.

Each Zoom lesson has a waiting room function, meaning anyone joining has to be admitted by the teacher running the lesson. The teachers will also lock the meeting room once the pupil/s have entered. Once the ‘room’ is locked, no one else should be able to access it.

While there are always risks when using new formats, Kent Music are confident that we have enforced all reasonably practicable measures to ensure pupils and teachers alike have a safe and positive learning experience while using digital platforms. We’ll continue to monitor the situation and ensure that all appropriate steps are taken where necessary.