Kent Music aims to deliver 33 lessons during a full academic year of 38 weeks. In an instance such as this where schools close for a period, we will make every attempt to make up any shortfall once schools reopen. If we are unable to make up this shortfall, we will make a pro-rata refund or credit in respect of the shortfall. Decisions on this will be made after the end of the summer term.

You can find our full terms and conditions here: https://www.kent-music.com/terms-and-conditions/

Kent Music aims to deliver a minimum of 30 sessions per academic year for ensembles at music centres. We will endeavour to make up sessions cancelled due to tutor illness or centre closure to the best of our abilities and will keep the public informed of any extra dates or sessions as they arise. However, music centre payment is an all-inclusive fee and offers access to multiple ensembles and centres; therefore no credits/refunds will be given if fewer than 30 sessions are delivered.   
 
You can find our full terms and conditions here: https://www.kent-music.com/terms-and-conditions/

If a course has been cancelled, refunds can be issued for that specific course, or the balance could be transferred to a future course. Partial refunds may be offered to cover any pre-existing balances. All enquiries regarding County Groups courses should be directed to Valerie Cordina at vcordina@kent-music.com  

We are unable to offer refunds or credits for lessons missed by the student while the course or lesson is still planned to take place. The only exception would be an absence of 5 consecutive weeks due to illness when the fee for 5 lessons will normally be refunded on production of a doctor’s certificate.  
 
You can find our full terms and conditions here: https://www.kent-music.com/terms-and-conditions/

The Kent Music offices in Maidstone and Aylesham are closed to anyone other than essential staff. This means that we will not be open for the collection or return of instruments.  
 
For more information contact Nick Finlinson on 01622 358407 or nfinlinson@kent-music.com.

We strive to deliver our service of excellent music education no matter the situation. As such, we are currently looking into options for delivering online or distance lessons for instruments and voice.  
 
As soon as we have options in place, we will be sharing these with existing customers directly via email as well as on our social media channels (Facebook and Twitter) and in our monthly newsletters – you can sign up to these here: https://www.kent-music.com/sign-up-to-our-newsletter/

We won’t know when lessons will restart in schools until we know when schools will re-open. We are planning on the basis that all activities for the summer term and the summer holidays will be going ahead as scheduled though this may change once there is greater clarity about the length of school closures. We will notify you as soon as have more information.

We won’t know when music centres will reopen until we know when schools and other venues will re-open. We are planning on the basis that all activities for the summer term and the summer holidays will be going ahead as scheduled though this may change once there is greater clarity about the length of school closures. We will notify you as soon as have more information. 
 
However, please do continue to check each Music Centre’s page for any specific guidance. You can find links to all the Music Centres here: https://www.kent-music.com/music-centres/