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Posted on: 4 March, 2020

Kent Music and COVID-19 (Coronavirus)

Update: 19/03/2020

Following the announcement that schools in the UK will be closing from the end of the day on Friday 20 March, all Kent Music lessons, courses and events will be suspended until Tuesday 14 April. We will of course continue to monitor the situation on a daily basis and will inform you of any updates as soon as we can. 

All one to one and group teaching in schools and Music Centres is suspended. A full list of the other courses, classes and events which have been affected, along with FAQs for any queries you may have, can be found below on this page. 

If you have any queries not answered by the FAQs, please email the Customer Services team on customerservices@kent-music.com.  We will be sharing updates regularly on our social media channels (Facebook and Twitter) and in our monthly newsletters – you can sign up to these here: https://www.kent-music.com/sign-up-to-our-newsletter/.

We are planning on the basis that all activities for next term and the summer holidays will be going ahead as scheduled though this may change once there is greater clarity about the length of school closures. 

The Kent Music offices in Maidstone and Aylesham are closed to anyone other than essential staff. This means that we will not be open for the collection or return of instruments. 

We are investigating options for distance learning from the start of the summer term should schools remain closed for an extended period of time and will update you with any new plans as they arise. 

In the meantime, we would encourage all our students to explore the musical possibilities available to them at home alongside practice as usual! We have prepared a short article with a variety of free resources for young musicians aged 8+: www.kent-music.com/news/keep-music-education-going-at-home.

We will also be coordinating with our partners in the wider music industry to research and share news of other distance learning or listening opportunities for musicians of all ages.  

We apologise for this unplanned disruption to our service, and send all our students, teachers and their families our best wishes at this difficult time. Our team is working hard to ensure that we will continue to deliver the same high standard of music education we have for the past 70 years. 

Peter Bolton
Chief Executive

Can I get a refund for lessons which have been cancelled?

Kent Music aims to deliver 33 lessons during a full academic year of 38 weeks. In an instance such as this where schools close for a period, we will make every attempt to make up any shortfall once schools reopen. If we are unable to make up this shortfall, we will make a pro-rata refund or credit in respect of the shortfall. Decisions on this will be made after the end of the summer term.

You can find our full terms and conditions here: https://www.kent-music.com/terms-and-conditions/

Can I get a refund for weeks which the Music Centres are closed?

Kent Music aims to deliver a minimum of 30 sessions per academic year for ensembles at music centres. We will endeavour to make up sessions cancelled due to tutor illness or centre closure to the best of our abilities and will keep the public informed of any extra dates or sessions as they arise. However, music centre payment is an all-inclusive fee and offers access to multiple ensembles and centres; therefore no credits/refunds will be given if fewer than 30 sessions are delivered.   
 
You can find our full terms and conditions here: https://www.kent-music.com/terms-and-conditions/

Can I get a refund for a course or event which has been cancelled?

If a course has been cancelled, refunds can be issued for that specific course, or the balance could be transferred to a future course. Partial refunds may be offered to cover any pre-existing balances. All enquiries regarding County Groups courses should be directed to Valerie Cordina at vcordina@kent-music.com  

Can I get a refund for a future course or lesson which is not cancelled, but which I no longer wish to attend?

We are unable to offer refunds or credits for lessons missed by the student while the course or lesson is still planned to take placeThe only exception would be an absence of 5 consecutive weeks due to illness when the fee for 5 lessons will normally be refunded on production of a doctor’s certificate.  
 
You can find our full terms and conditions here: https://www.kent-music.com/terms-and-conditions/

I have a rented instrument which I need to pick up or drop off at Kent Music. Can I?

The Kent Music offices in Maidstone and Aylesham are closed to anyone other than essential staff. This means that we will not be open for the collection or return of instruments.  
 
For more information contact Nick Finlinson on 01622 358407 or nfinlinson@kent-music.com.

Are you going to be running distance learning or online lessons?

We strive to deliver our service of excellent music education no matter the situation. As such, we are currently looking into options for delivering online or distance lessons for instruments and voice.  
 
As soon as we have options in place, we will be sharing these with existing customers directly via email as well as on our social media channels (Facebook and Twitter) and in our monthly newsletters – you can sign up to these here: https://www.kent-music.com/sign-up-to-our-newsletter/

When will my lessons in schools restart?

We won’t know when lessons will restart in schools until we know when schools will re-open. We are planning on the basis that all activities for the summer term and the summer holidays will be going ahead as scheduled though this may change once there is greater clarity about the length of school closures. We will notify you as soon as have more information.

When will Music Centres reopen?

We won’t know when music centres will reopen until we know when schools and other venues will re-open. We are planning on the basis that all activities for the summer term and the summer holidays will be going ahead as scheduled though this may change once there is greater clarity about the length of school closures. We will notify you as soon as have more information. 
 
However, please do continue to check each Music Centre’s page for any specific guidance. You can find links to all the Music Centres here: https://www.kent-music.com/music-centres/

All below courses, classes and events have been postponed until further notice:

Dartford Music Lab
Dartford Orchestra for Young People
Folkestone Music Lab
Gravesham Music Centre – Ensembles only (tuition still ongoing)
Gravesham Primary Orchestra Day – 30th March
Isle of Sheppey Music Centre – Ensembles only (tuition still ongoing)
Isle of Sheppey Music Centre Spring Concert – 31st  March
Junior Choir Rehearsal – 8th April
Kent County Youth Orchestra Spring Course – 6th – 8th April
Kent Youth Choir Spring Course – 6th – 9th April
Kent Youth Choir Spring Concert 2020 – 9th April
Kent Youth Wind Orchestra: Spring Course 2020 (Fort Pitt) – 4th – 5th April
Kent Youth Wind Orchestra: Spring Course (Sevenoaks) – 9th April
Kent Youth Wind Orchestra and Choirs Spring Concert 2020 – 9th April
Maidstone Music Centre – Ensembles only (tuition still ongoing)
Medway Towns Music Centre – Ensembles and Tuition
Medway Towns Music Centre Spring Concert – 21st March
Orchestra ONE Project 25 – 6th – 9th April
Thanet Music Centre – Ensembles and Tuition
Thanet Music Centre Spring Concert – 25th March
Tonbridge Music Centre – Ensembles only (tuition still ongoing)
Tonbridge Primary Orchestra Day – 20th March
Tunbridge Wells Primary Recorder Festival – 20th March
Whitstable Music Centre – Ensembles and Tuition

Last updated 17/03/2020